The holidays are always in season for retailers. Even though holiday shopping traditionally does not begin until the week of Black Friday, advertisers need to constantly anticipate and respond to shifts in consumer behavior and any factors that affect how people shop during the holidays. Here are three ways retailers can succeed in the 2019 holiday shopping season, based on our experience:
1 Be Mobile
According to Adobe, the 2018 holiday season marked the first time that smart phones accounted for more than half of all visits to websites during the holidays. With 51 percent of shoppers using their phones to address shopping needs, retailers better have a strong mobile advertising presence.
To be mobile, brands need to first and foremost capitalize on tools that maximize the value of the mobile format. For example, Google Gallery Ads, available in beta, consist of swipeable images that display on multiple pages on a user’s mobile phones. Shoppers can swipe through the images or click one to expand the gallery into a vertical view that users can then swipe down. At the end of the gallery, a call to action to visit the advertiser’s site appears. A company such as ours that has access to Google can fast track you into using tools such as this one.
In addition, Google has launched tools that make it easier for brands to make your inventory sparkle, such as Google Showcase Shopping Ads. These types of tools are especially useful for making inventory more attractive (and literally shoppable) as people are using their mobile phones to browse for holiday ideas before the season officially kicks off.
Being mobile also means providing a great follow-through experience on your site, whether that site is accessed from a laptop, a PC—or from a smart phone. As I blogged last year, a number of businesses encountered turbulence because their online experience didn’t deliver well after shoppers clicked through on ads to buy things.
Be ready – across the entire mobile journey. (Note: check out this case study about our work with Snapfish for more insight into how we’ve helped a business succeed with mobile advertising.)
2 Prepare for Black Friday Week
Black Friday not just a day anymore. It’s a shopping state of mind.
Black Friday remains the single most important shopping event of the year. But winning retailers understand that Black Friday has become, in fact, an entire week. As the popularity of Cyber Monday shows—four hours on that day were, in 2018, the busiest period of the entire year. People are in Black Friday shopping mode hunting for deals during Thanksgiving Week and immediately afterwards. That shopping rush includes Thanksgiving Day, which incidentally shows buyers relying more on smart phones than they do on Cyber Monday or even Black Friday itself.
To maximize the opportunities afforded by an expanded Black Friday phenomenon, online retailers need to be ready with advertising strategies—paid search and display, for example—that attract customers to buy during the entire week.
3 Compete with Shipping
One of the major stories of the 2018 holiday season was the rise of shipping as a competitive tool: Amazon, Target, and Walmart all tried to outdo each other with attractive shipping offers. Amazon, for example, famously extended free shipping, with no minimum purchase required, for a limited time starting November 5.
Shipping will be a big story for the 2019 season, too. With Thanksgiving taking place later in November, the official holiday season will be shorter. And a shorter season usually means a sense of urgency, as consumers try to make up for lost time by having products shipped to them faster. While smaller retailers may have a harder time matching the efforts made by behemoths like Amazon, it’s important to stay competitive by having your act together and your shipping strategy sorted. Achieving more efficient product fulfillment and shipping may involve hiring more labor. It might also demand tweaks to your online advertising.
Contact True Interactive
Bottom line: brands want to stay abreast of the trends in order to maximize the holiday shopping experience they provide for customers. If you need help, contact us.
Image source: https://pixabay.com/photos/woman-shopping-lifestyle-beautiful-3040029/