How Businesses Are Navigating Back-to-School Season with Digital Marketing
Back-to-school season is complicated this year. On the one hand, the proliferation of vaccines has created a certain sense of Covid-19 being sometime we can live with. But for kids, there isn’t necessarily a clear-cut “back to normal.” Although teens can be vaccinated, there is no vaccine ready for kids under 12, and the Delta variant is emerging as a real threat. Brands find themselves in a situation awkwardly similar to what they faced in 2020: welcoming kids back to school during an uncertain year. Read on to learn how some brands are navigating this delicate situation in their back-to-school digital marketing.
Embracing the Positive
The American Eagle campaign Future Together. Jeans Forever underlines the brand’s established mission of positivity. In a 30-second spot featuring singer Addison Rae and actors Caleb McLaughlin, Jenna Ortega, Chase Stokes, and Madison Bailey, the message is clear: this fall, students can at least look forward to the joy of being in the same room with their friends at school. And with the return to in-person learning, American Eagle is leaning in to the denim category. The implicit message? Now that students are back in the classroom, those go-to sweatpants that have dominated for the last 18 months of Covid and remote learning might just get kicked to the curb in favor of fun new styles—denim in particular.
The Joy of Creativity and Personal Expression
As reported in Ad Age, last year Dick’s Sporting Goods found success partnering with TikTok, and the retailer is returning to the platform as they double down on back-to-school messaging for 2021. This time around, the focus is on a “Lock In” TikTok challenge that underlines creativity: e.g., creators spend an evening in a Dick’s store and put together their own styles and content. As Ed Plummer, Dick’s chief marketing officer, explains, “We basically give them the keys to the store to see what they can come up with from a style perspective and share that with their followers.” The campaign’s energy and optimism not only reaches young consumers where they like to hang out (TikTok), but it underlines a simple message: joy in personal expression is a constant, no matter the uncertainty of the times.
Pop-Tarts also have personal expression on the brain. In a collaborative first for the Kellogg brand, Pop-Tarts partnered with Lyrical Lemonade to co-host a pop-up experience in Los Angeles. On August 13, select visitors were invited to decorate traditional back-to-school gear—from backpacks to notebooks and sneakers—with Pop-Tart-inspired art. The partnership gives Pop-Tarts greater access to the Gen Z demographic, as Lyrical Lemonade enjoys a wide social following. Case in point: the announcement of a limited-run Pop-Tarts x Lyrical Lemonade Toaster Pastry—the flavor is Lemon Creme Pie—generated more than 115,000 likes within 24 hours. And the benefits appear to go both ways. As Lyrical Lemonade founder Cole Bennett said in a press statement, “It’s been a while since everyone has been back together in school, and we loved the idea of collaborating with Pop-Tarts to get creative and make that first day back amazing.”
Meet the Parents
Meanwhile, Kohl’s recognizes that it’s not just students embarking on a new chapter: parents used to having their kids at home may be making their own transitions right now. As part of a campaign meant to run earlier and longer than past initiatives, a 30-second Kohl’s spot depicts a father dropping his son off at school. As the dad sits in the car singing along to a Zombies song, the son circles back to wish him a “great first day.” Greg Revelle, chief marketing officer of Kohl’s, notes, “It’s not just about your kid going back to school but all the changes going on for parents and loved ones as well.”
What can we learn from these brands?
- For starters, make no mistake: even during uncertain times, it’s okay to be upbeat. By now people are accustomed to living with uncertainty. And as Ad Age points out, consumers are “craving optimistic, forward-looking marketing.” By focusing on the positive aspects of this new school year, American Eagle generates excitement—and hope.
- That said, be careful not to promise “back to normal.” Celebrating rekindled friendships recognizes that one aspect of school is coming back for many kids via in-person learning. But ads that promise a complete return to the way things were before the pandemic risk coming across as tone deaf. Consider the Pop-Tarts campaign that celebrates fun—in the Now.
- Use digital wisely to appeal to the digital generation. As Dick’s Sporting Goods shows, relying on TikTok is a smart play that will reach teens and inject a sense of fun that we don’t always associate with back-to-school.
- Finally, even as you reach out to Gen Z for back-to-school, don’t neglect other demographics. Kohl’s wisely gives a tip of the hat to the parents who are helping to keep things stable during Covid—and beyond.
Contact True Interactive
Trying to figure out how to navigate this not-quite-post-Covid era in digital? Contact us. We can help.