The Key to a Successful Holiday Season: Shipping
Black Friday and Cyber Monday deals are just table stakes for retailers to compete in the first-ever $1 trillion holiday shopping season. The real competitive advantage is coming from shipping.
Based on the client work I do, I’ve always known that favorable shipping can help a retailer compete more effectively during the holiday shopping season. Low-cost, rapid shipping caters to the needs of today’s on-demand consumer who want products curated and sent to them and oftentimes at the last minute.
But what’s changed dramatically about the 2018 season is the Amazon effect. Earlier in November, Amazon announced free shipping with no minimum purchase required from November 5 onward. Amazon did not announce a cut-off date, but it will probably be December 22. Now, this change to its shipping policy is huge. Amazon accomplishes two objectives with free shipping during the holidays:
- Beating Target and Walmart. These two retail giants had announced more liberal shipping and returns policies of their own in October. Walmart had announced it would expand two-day shipping to the entire Walmart marketplace beginning November 1. And Walmart also said that products purchased through its marketplace could be returned Walmart brick-and-mortar stores products purchased through its marketplace. Target had announced free two-day shipping with no minimum purchase or REDcard membership required from November 1-December 22. Amazon trumped both.
- Luring shoppers to Amazon Prime. Amazon hopes that anyone using free shipping during the holidays will get a taste of what Prime members enjoy all the time – and, presumably, sign up for Prime, where many more benefits await. For example, Prime members get free same-day delivery on millions of items and free two-day shipping on many more. Prime is the center of Amazon’s on-demand world, which encompasses services ranging from entertainment to retail.
Smaller retailers have a harder time competing on those kinds of terms, but try they must. If you’re a brick-and-mortar retailer, advertising on-demand services such as delivery, shipping, and online ordering/in-store pick-up is key to winning this holiday season. It’s important that you manage your online advertising, including your paid search and display, to show how well you service the on-demand shopper. If you need help, contact True Interactive.
Image source: WalmartRetail