Knowing What to Look for to Improve Digital Marketing in Retail

Analytics Retail Analytics Spotlights

The-Marketing-ScopeYou’ve created a new digital marketing campaign for one of your products, complete with several ads that are driving traffic to a spiffy new landing page. You need a strong conversion rate to boost this quarter’s sales.

Is it working? How can you tell? If it’s not performing as well as you hoped, do you know what elements to tweak? And since mobile devices are now driving more than half of online searches, what is the on-page experience that visitors encounter when they hit your new landing page? Do you need to make different changes for your mobile visitors than people viewing on desktop computers?

In the fast-paced, quarter-to-quarter world of retail, this is a very real scenario. Eric Vidal, Editor & Chief Content Officer of The Marketing Scope, joined me to talk about “Why Digital Marketing Analytics Is Important for Retail Sales.” This video is part of the “Marketing Mash” series produced by Vidal.

We talked about how to use analytics to spot when something is going right, or maybe when something is going wrong. Once you understand what to look for and how to use that information, you can take action to optimize your campaigns from end to end.

Why Mom’s Advice Applies to Video Marketing

Analytics Attribution Modeling Video

Think of mom's advice when doing video marketingMoms love to toss out quips to keep their kids in line. Funny thing is many of them apply to marketers just as much as to children. (And let’s not read too much into that!) One Mom-ism you’ve probably heard is “It’s not that I don’t trust you, it’s that I don’t trust everyone else.”

She might as well have been talking about marketers who are hanging out with all the “cool kids” running video marketing campaigns. You shouldn’t blindly jump in just because they are. Do they know what they’re doing? And if their marketing spending is making a difference?

We previously looked at the explosive growth of video search. With video accounting for 64% of all Web traffic – and growing – clearly there is a huge opportunity. But opportunity alone isn’t reason enough to leap into video.

To be effective, at least at present, you need to be sure your attribution modeling is in place so you can judge the success of your paid video search. Start there, especially if your product or service is more of a considered purchase. You will drive more value throughout your campaign if you spend time upfront to understand your buyers and build models that help you know what’s driving their actions.

It’s also important to be patient with your campaigns. The downside of consumers viewing content when and how they want is it could take a while for your videos to be discovered and viewed by your target audience. Again, this is another good reason to ensure your attribution models are in order, so you won’t pull the plug too soon.

Once you have your attribution models set, should you immediately press the “on” button and recline with a bowl of popcorn and your favorite beverage? Maybe… maybe not.

To video or not to video

Essentially, there are three ways you can proceed:

  • Wait for the right time for you and your customers
  • Proceed slowly and cautiously, at a pace that avoids major gaffes
  • As quickly as possible; the Internet moves so fast, any mistakes will be behind you quickly

Which is the right way to go? Mom would say “I don’t know” is not an answer. And she’s right. Actually, any of them could be correct.

If you are an industrial or B2B marketer, and video isn’t prevalent in your industry, you can probably afford to wait. Particularly if you don’t currently have any video assets and your customers aren’t demanding that you get some.

If you are a retailer, or sell products or services through direct response, right now is a great time to get involved — especially if you already have some video available. The market is primed and the competition level is relatively low. You can “own” video search for much less than it might cost for text-based search. Even if you don’t have video right now, however, there are specialty companies that can help you develop some quickly – and at low cost.

If your organization is risk-averse, proceeding slowly might be the best bet. Try video on your website and gauge the reaction. Use your Google analytics to monitor how often your videos are viewed, if visitors are staying through them and if they are going from one to the next. That will tell you whether your content has the potential to work on a broader scale so you can expand into channels such as YouTube. (See my previous posts on quantifying the effectiveness of campaigns and using session metrics to learn more about insights you can gain from your analytics.) Even if you make a few missteps, the learning effort will be worth it, and those errors likely will be forgotten quickly.

Remember Mom

“Everyone else is doing it” wasn’t a good reason when you were a kid, and it’s not a good reason now. Having a solid business reason for launching a video search campaign – and the mechanisms to manage its effectiveness – will drive greater success in the short- and long-term. And make your mother proud.

Taking Measure of Paid Video Search

Analytics Attribution Modeling Video

chart bustingVideo is rapidly becoming the preferred method for consuming content on the Internet. From Netflix to Facebook to the video “granddaddy” YouTube, video already accounts for 64 percent of all Web traffic, and that figure is expected to rise to 80% by 2019. Video presents a wide range of opportunities for savvy marketers. But like anything else, you need to be sure you have a reason for getting into paid video search.

Just like mobile marketing, you still need to get people to find your videos, then measure the effectiveness of each click. Tools are being introduced that make it easier to measure the effectiveness of paid video search. For example, Google is making a real effort to integrate the YouTube advertising platform into AdWords. They also have a product in beta called TrueView for Shopping that combines video with shopping feeds. Consumers can watch a video, click on a product image and shop right there.

That should help overcome one of the biggest objections, which is the lack of ability to directly attribute a purchase to a consumer watching a video. Currently, Google recommends using attribution modeling to measure the effectiveness of a video. With TrueView for Shopping, however, marketers will be able to use last-click conversion measurements much more effectively. Finally, you will be able to see hard data on which videos work and which fall flat. Do you need more explainer videos, or does your audience prefer humor? Is 30 seconds the ideal length, or are your prospects seeking long-form content?

Change in the way video is consumed

Perhaps one of the biggest factors contributing to the growth of video is the change in the way it’s consumed. Video viewing (think television) used to be controlled by the content providers.

Now anyone can watch what they want, when they want. YouTube, Netflix, Hulu and their ilk have seen to that. Measuring the audience has been challenging, although Nielsen may have cracked the code on Netflix. On other sites, Google TrueView will ensure you’re paying only for actual views, rather than estimated viewership.

The net takeaway is consumers are not spending as much time flopping on their couch watching whatever is pushed to them. Instead, they are seeking out content on their own terms, and on a variety of devices. YouTube claims that advertisers have seen click-through rates for these more targeted ad videos that are 3-4 times higher than other video ad formats.

There’s always a “but…”

With all that going for it, why shouldn’t marketers just jump whole-hog into video? To be effective, at least at present, you need to be sure your attribution modeling is in place so you can judge the success of your paid video search. If it isn’t, you need to get that house in order first. Especially if your product or service is more of a considered purchase. Taking time to understand your audience and build the models will help you drive more value throughout your campaign.

Having a deeper understanding into which video ads work is, of course, a tremendous boon for marketers using that medium. But before you get to the point of placing video ads, you must produce the actual videos. While that doesn’t have to bust your budget, it isn’t always cheap. Are video ads right for your marketing plan?

As I said in my previous post, this is the time to recall the wise words of your mother: “If your friends were jumping off the roof, would you do it too?” Just like back in those days, you need to carefully consider the risks and measure them against the thrill of the leap. In my next post, I will give you some pointers to help you make that determination – “To video, or not to video?”

When It Comes to Paid Video Search, Listen to Mom

Analytics Attribution Modeling Video

In Video Search - Listen to your mom's adviceBy now you’ve probably heard the declaration that 2015 is the “year of video marketing.” The pundits declared it, the headlines have screamed and the actual numbers are certainly making a good case for it. Of course, all this talk is making marketers nervous as they fear they’re being left behind.

That’s why in times like these it’s important to remember the wise words of your mother.

Nearly all of us at one time or another begged to be allowed to do something or see something or go somewhere because all the other kids were doing it. And what was the universal response of all mothers everywhere? “If your friends were jumping off the roof, would you do it too?”

Yes, video is growing and presents a wide range of opportunities for savvy marketers. But like anything else, you still need to be sure you have a reason for getting into paid video search. Here’s a look at what’s driving the trend, as well as the factors that will help you decide whether it makes sense for your organization, and provide some ideas on what to do if it does.

Explosive growth

There is no dispute that video is rapidly overtaking text and images as the preferred method for consuming content on the Internet. Video already accounts for 64 percent of all Web traffic, and that figure is expected to rise to 80 percent by 2019.

Part of the reason for this growth is the continued use of mobile to watch video. For example, YouTube says half of all views of its content are on mobile devices. As more videos become mobile-friendly, and wireless connections get faster, you can expect that figure to continue to rise.

But it’s not just about greater availability. Forrester estimates that one minute of video is worth 1.8 million words of text as far as the message communicated. That’s pretty attractive to marketers in their ever-present quest to break through the clutter.

The big attraction of video to marketers, though, is that it is currently the road less traveled. Traditional paid search has become ultra-competitive (and expensive), in part as a result of developments such as close variant matching (CVM). As search results are broadened to the “close enough” level, more marketers are jumping in. Since fewer organizations are taking advantage of video search, eyeballs can be acquired for a relative bargain. Mom would appreciate that thriftiness.

While these numbers may make your eyes bulge, remember – it’s not as simple as posting a clever cat video to attract your audience. (Though cat videos, inexplicably, always seem to do well.) Just like with mobile marketing, you still need to get people to your videos, then measure the effectiveness of each one. If you know the tools to use – and how to use them – you can track the path from a video view all the way through to a purchase.

In my next post, we will look at some of those tools and how savvy marketers are using them for last-click conversion measurements. This is one instance where Mom would encourage you to do what the other kids are doing.

Hitting Mobile Targets Where They Roam

Analytics Mobile Retail Analytics

Mobile Mall shoppingAs you walk through the halls of any shopping mall, chances are you will have to sidestep several people who are looking down at their cell phone. They may be texting their friends to determine where they’ll meet for lunch, or they may be searching to see which retailer has the best deal on the latest fall fashion.

Based on data from BIA/Kelsey, eMarketer estimates there will be 81.8 billion searches conducted via mobile devices in 2015 – just in the U.S. According to a recent report from Alphabet (parent company of Google), mobile search has surpassed desktop search worldwide.

Another recent study projects this holiday season will be the first time that the majority of online shopping visits in the United States (51%) will occur on mobile devices. To give that percentage some historical perspective, in 2014, Cyber Monday sales alone accounted for nearly $2.7 billion of sales, with 40% of that coming from mobile devices.

Now, think about those people you had to sidestep in the mall. Each one is quite literally a mobile target for your digital marketing campaigns. What do you need to do to ensure you’re capturing your share of those 81 billion mobile searches?

The good news is, if you have been creating and managing digital ads geared toward desktop searches, you are well on your way toward mobile success. You still need to create ad groups and keywords. Those really don’t change between desktop and mobile, so the work you’ve already done can still pay off. As I mentioned in a previous post, the analytics are largely the same as well.

You may, however, need to make other adjustments. For example, ad extensions for mobile may need to change from “click for more information” to “click to call.” Using a mobile device’s ability to place a call can have a huge impact on moving prospects through the funnel and improving your conversion rates.

You also may need to change your bid strategy. Getting the #4 position on a desktop might work, but on a mobile device it won’t be enough. If you can, you may want to change your bid modifiers so you’re showing up in the top three instead.

In addition, you may need to change your web development strategy. Even if your site is optimized for mobile using responsive design, it may not be delivering the desired experience. Again, check the key performance indicators (KPIs) of your analytics to ensure your mobile site is delivering the appropriate experience.

One final word of note: these principles apply to B2B advertisers just as much as B2C. Don’t assume a B2B buyer will be office- or PC-bound. The bring-your-own-device (BYOD) movement has created a tectonic shift in the workplace, and many B2B searches now begin on a mobile device – even if they are ultimately fulfilled on a desktop. A poor mobile experience means they’ll never get to that desktop.

Hitting a moving target is far more difficult than one that’s standing still. But it’s not impossible. Use what you’ve learned already, make the proper adjustments, and you’ll find yourself leading the pack in our increasingly mobile world.

Improving the User Experience to Hit a Mobile Target

Analytics Mobile Retail Analytics

Chasing a Mobile Target In less than a month, we will be staring down the Internet pipe at the busiest online shopping day of the year: Cyber Monday. Last year, Cyber Monday sales accounted for nearly $2.7 billion of sales, with 40% of that coming from mobile devices.

Retailers are already sending out teasers, inviting us to watch for their special deals. But while they are putting thought and effort behind what they will offer, how much attention are they putting on how they will optimize the shopping – and buying – experience? It’s not easy to hit a moving target, nor is it simple to make the user experience swift and seamless for a mobile customer.

According to a recent report from Alphabet (parent company of Google), mobile search has surpassed desktop search worldwide. A separate report from eMarketer based on BIA/Kelsey data, estimates there will be 81.8 billion searches conducted via mobile devices in 2015 – in the U.S. alone. That’s an increase of 23% over 2014.

The challenge for marketers, especially those who may have paid little or no attention to their mobile strategy, is how to deliver a fast, efficient customer experience from search to purchase.

The user experience is critical, especially given the lack of patience the Internet has created. When users go to a site, whether it’s via a desktop or mobile device, they expect it to work quickly and seamlessly. If the site doesn’t, they’re only a back button away from checking out a competitor. And once they hit that back button – whether because a site isn’t loading fast enough or isn’t readable on their mobile device – you don’t just lose that sale. It could have a significant effect on the lifetime value of that customer or prospect.

Think of what that does to your investment in paid search. You spend many months and dollars developing ads, researching keywords, testing and analyzing to determine what will be most effective in driving customers to your website. Then when customers arrive, what they encounter immediately drives them away. That’s like spending millions of marketing dollars to draw guests to a hotel, but when they arrive the staff is slow, the elevators don’t work, the roof is leaking and the paint is peeling. It’s unlikely many will stay even one night, which means all that marketing investment is lost.

So, how do you know if your online experience is welcoming visitors or driving them away? One good way is to use your analytics package to get into the details of user behavior online. By analyzing every step in the buyer’s journey, you can determine not only how many visitors your search campaign is drawing, but also what they’re doing when they get there.

A high bounce rate, for example, tells you people are coming to the site but they’re not clicking through it. That could be because your campaign isn’t drawing the right people, or because the right people are having a poor customer experience. A little investigation should help you determine which one is the actual cause.

Now comes the big question: With all of this happening, what do smart marketers need to do to ensure they’re hitting those nearly 82 billion mobile targets? That’s what I will cover in my next post.

Cut to the Chase Marketers: Succeeding in Paid Search Means Hitting a Mobile Target

Analytics Mobile

Cut to the Chase, MarketersFrom D.W. Griffith’s Birth of a Nation to the recent Mad Max reboot, the chase scene always has been a staple of movies. Part of what makes the chase so exciting, of course, is that heroes and villains spend much of the chase jumping from horse or vehicle to horse or vehicle – or sometimes both. The understood difficulty of hitting a moving target at high speed creates tension and thrills that really get your heart pumping.

While perhaps not as exciting to watch, the ability to hit a moving target while operating at high speed now has become critical to another group – Internet marketers. A recent report from eMarketer tells this tale. According to BIA/Kelsey data, mobile search should overtake desktop search in 2015. Not just by a little either. They expect to see 81.8 billion U.S. local searches conducted via mobile devices this year, an increase of 23%, while desktop searches drop slightly to 64.6 billion. Those trends are expected to continue, with mobile search reaching 141.9 billion searches by 2019.

Why the incredible increase? The ubiquity of mobile devices is one big reason. Another driving factor is the growth of the Millennial generation. There are now more Millennials than Baby Boomers (87 million v 76 million) – the first time the Boomers have been out-paced by any generation since they were born. Millennials have never known a world without readily available mobile devices, and they continue to rely on these devices as their method of choice for communication and connection.

What does this all mean for marketers who may have paid little or no attention to their customers’ mobile experience? How do they re-think their mindset and develop a solid mobile-search strategy? What do they need to do to ensure they’re hitting those 81 billion mobile targets … and do it quickly?

One area to examine first is the user experience. When users visit a site, they expect it to work quickly and seamlessly. And they expect to find what they want – in just a click or two.

Do you know if your online experience is welcoming visitors or driving them away? One good way is to use your analytics package to get into the details of user behavior online. By analyzing every step in the buyer’s journey, you can determine not only how many visitors your search campaign is drawing, but also what they’re doing when they get there.

In a previous post, I described how to “Turn Browsers into Buyers” by analyzing performance metrics to gauge the effect of a digital campaign as well as the overall effectiveness of your website.

My next post will take a closer look at how to use analytics to dig into the details of user behavior online. Once you know how people are interacting with your site, you can take steps to optimize their experience. That’s a great first step in helping you hit that mobile target.