Why Amazon Prime Day 2023 Succeeded

Why Amazon Prime Day 2023 Succeeded

Amazon

Are you ready for the next Amazon Prime Day, which will probably happen this fall? Based on the results of the July 11-12 Prime Day, you should be. Amazon reminded everyone that the company is the top dog in e-commerce despite challenges from the likes of TikTok and Walmart. Businesses that prepare for Prime Day properly will benefit.

Amazon Prime Day Results

According to data from Adobe Analytics, the recent two-day event that occurred on July 11 and 12 witnessed a remarkable increase in year-on-year spending, reaching $12.7 billion in the United States, with a surge of 6.1 percent.

During this event, Prime members globally indulged themselves in purchasing over 375 million products, taking advantage of Amazon’s discounted deals and saving an impressive amount of over $2.5 billion.

The average Prime Day spend per order is $56.64, up from $53.14 in the same reporting period on Prime Day 2022, according to data firm Numerator.

What People Bought

Throughout the span of the two-day event, various categories played a significant role in propelling online sales. Notably, appliances accounted for 45 percent of the sales, followed by housekeeping supplies at 28 percent, and electronics at 18 percent. Additionally, there was a noticeable increase in the popularity of apparel, experiencing a growth of 17 percent, and stationery/office supplies, skyrocketing by an impressive 76 percent. These surges were partially fueled by the influx of back-to-school shoppers.

How People Shopped

Consumers exhibited a growing inclination towards adopting flexible approaches in managing their expenditures. Buy Now Pay Later (BNPL) orders experienced a significant surge on both days of the event. On July 11, BNPL constituted 6.4 percent of online orders, resulting in a remarkable revenue of $461 million. This marked an astounding 19.5 percent increase compared to the corresponding day of last year’s Prime Day event. Similarly, on July 12, BNPL accounted for 6.6 percent of online orders, generating $466 million in revenue and demonstrating a notable growth of 21 percent compared to the second day of last year’s event.

Online sales were predominantly influenced by smartphones, accounting for nearly half of the total sales at 46.5 percent. This figure has seen a growth from the previous year’s 43.7 percent, indicating an upward trend in consumer confidence when it comes to shopping on smaller screens. The increase in smartphone-driven sales can be attributed to both the growing comfort of consumers with mobile shopping experiences and the prevalence of last-minute impulse purchases.

“Prime Day has become of one the biggest e-commerce moments of the year, as consumers latch onto major discounts from a number of different retailers,” said Vivek Pandya, a lead analyst at Adobe Digital Insights, in a statement. “The record spending so far shows us that consumers are tapping into their inner bargain hunters, stocking up on specific categories such as electronics and apparel while the discounts remain steep.”

Across major marketing channels, affiliates/partners saw the biggest lift when it came to revenue contribution (up 11 percent). Other major contributors were email (up 10 percent), display (up 5 percent) and social (up 4 percent).

How to Prepare

Here are some tactics advertisers should take to prepare themselves for Amazon Prime Day – and start preparing now:

  • Offer exclusive discounts and bundles. Prime Day is all about deals. So make sure you’re offering discounts that will make your products stand out from the competition. You could also offer bundles of products to give customers more value for their money. Participate in Amazon’s Lightning Deals and coupon promotions to drive increased sales and conversions. These limited-time offers can create a sense of urgency and encourage impulse purchases.
  • Re-examine your search campaigns on Amazon. Given how much Prime Day shoppers seek out deals, are your keywords aligned with what value-based shoppers are looking for?
  • Optimize your product listings. Make sure your product listings are optimized for search so that people can easily find your products. This includes using relevant keywords, clear and concise product descriptions, and high-quality images. Consider using Enhanced Brand Content or A+ Content to provide enhanced visuals and detailed product information.
  • Stock up on inventory. Make sure you have enough inventory to meet demand. You don’t want to lose out on sales (and annoy Amazon) because you’re out of stock.
  • Promote your deals on social media and email. Let your existing customers know about your Prime Day deals by promoting them on social media and email. You could also create a dedicated landing page for your Prime Day deals.
  • Track your results. It’s important to track your results so that you can see what’s working and what’s not. This will help you improve your strategy for future Prime Day events.
  • Do post-Prime Day follow-up. After Prime Day ends, leverage post-event insights and customer data to retarget potential customers and nurture ongoing relationships. Develop post-Prime Day campaigns, including remarketing efforts and personalized offers, to maintain momentum and drive additional sales.

Contact True Interactive

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2021 Advertising and Marketing Predictions from True Interactive

2021 Advertising and Marketing Predictions from True Interactive

Advertising

If 2020 had a few surprises up its sleeve, the year certainly set the stage for 2021. In the months ahead, businesses are poised to transition more boldly to a digital-first economy, which includes a more seamless approach to e-commerce and increased opportunities for engaging with people through immersive experiences such as e-sports. At the same time, businesses will continue to navigate an increasingly complicated consumer privacy landscape. All those trends, and others, will influence the uptake of digital advertising and marketing in 2021. Read on for our fearless predictions for the year:

E-commerce Grows Up

We’ve all heard the same statistic bandied about: in 2020, the pandemic accelerated the shift to e-commerce by five years, according to IBM. But that doesn’t mean the acceleration went smoothly. As we saw during the holiday season, the surge in online commerce has exposed cracks in the seams for many retailers. Sellers struggled with a variety of issues ranging from stocking items properly to following through with orders. Going into 2021, these challenges are forcing companies to integrate all their processes (online, in store, shipping logistics, etc.) more seamlessly. Larger retailers such as Target and Walmart have already successfully expanded services such as curbside pick-up, which make it possible for shoppers to buy online and pick up merchandise at the store without needing to go inside. Going forward, they’ll follow Amazon’s lead and invest more in their own shipping and delivery services to own the order fulfillment process (Target and Walmart already have them – they’re still refining them, though). As we have seen during the holidays, the strain on shipping services such as FedEx and UPS is becoming unacceptable to retailers, and if they lack the resources to build out their own delivery services, they will partner with businesses such as InstaCart.

In addition, learning from the events of 2020, retailers will likely become more nimble in their approach to advertising and supply chain management in order to adapt to quickly changing shifts in consumer demand. They’re going to do a better job using tools such as Google Insights to adapt their campaigns to consumer behavior. The key will be to ensure their supply chain processes are as nimble.

— Kurt Anagnostopoulos, co-founder

Rough Sledding for Facebook

It may be rough sledding ahead for Facebook in 2021. Do a quick Google News search for Facebook and you will see a slew of articles depicting the challenges the social media giant currently faces. At the top of the list? News that more than 40 attorneys general and the U.S. government are expected to sue Facebook for alleged antitrust violations. And while Mark Zuckerberg has routinely appeared at congressional hearings addressing concerns of privacy, misinformation, and censorship, this latest lawsuit might be a final awakening for businesses who use Facebook as an ad platform.

Adding to Facebook’s already uphill battle is the release of the Netflix documentary, The Social Dilemma, which explores the dangerous human impact of social network platforms as told by tech experts who expose secrets behind their own creations. Many media outlets reported a wave of people canceling their social media accounts after viewing the documentary. Of course, Facebook has slammed the documentary, claiming it’s full of misinformation, but is the damage already done? Even if the documentary did not get all the details right, it has undeniably affected public perception of social media platforms. And if even a fraction of current users de-activate their accounts, this will absolutely have a negative impact on audience size available to advertisers. More importantly, with the continued negative publicity surrounding the biggest social media platforms, are businesses really going to want to ramp spend on Facebook and Instagram? My prediction is no. After a crazy year filled with pandemic fears and general social unrest, I do not believe businesses are looking to invest in platforms embroiled in controversy. And if media spend is pulled from some of the social media giants, it may leave the door open for other search engines or community-based ad platforms to emerge. Stay tuned!

— Beth Bauch, director, digital marketing

Walmart Gains Ground as an Ad Platform

The Walmart marketplace is still very much in its infancy. I believe that 2021 will lead to exponential growth of Walmart’s advertising services, and the company will become more competitive with Amazon in this regard. The current platform is still very small scale and, technically, still in beta or just out of it. Many larger advertisers have not been invited to join the Walmart marketplace because it is still so brand new. I believe that Walmart will enjoy a large jump in advertising on their app and site Q1-Q2 2021.

— Tim Colucci, vice president, digital marketing

Augmented Reality Takes Hold

I think in 2021 we will see more brands invest money into creating virtual experiences for their customers. Augmented reality (AR) was already becoming popular before the onset of COVID-19, but now, given the urgency to shop online during the pandemic, consumers are missing the in-store experience of physically trying on items. And retailers are responding with AR: Warby Parker, for example, has created a virtual try-on for their glasses via their app. My glasses broke this weekend, and instead of going to a Warby Parker store to try on different frames, I could use their app to see what the glasses would look like on me, and felt more confident ordering online. Another brand capitalizing on the opportunities inherent in AR? A make-up line called NARS. They allow you to experiment with their products, such as blush and eye shadow, through a virtual try-on feature. Overall, I think more retail brands will create virtual shopping experiences for their customers in 2021.

— Taylor Hart, senior digital marketing manager

E-sports Dominates

The world of e-sports is never one to stop changing. With e-sports accumulating a total revenue that reached more than $1 billion in 2020 (a $150 million increase from 2019), we can only expect that to continue to rise in 2021. Given the ongoing global pandemic and application of stricter stay-at-home rules, more and more people will turn to e-sports as another form of entertainment. It all starts with streaming services that allow e-sports players to become household names in the gaming industry. Giving these players an opportunity to reach tens, potentially hundreds of thousands of viewers without leaving their home is something advertisers can only dream of. Players will do sponsored streams, with designated ad reads to be presented at certain points during the broadcast. The NFL is also getting involved with Twitch (the biggest live streaming platform), getting some of the big name streamers (e.g., NICKMERCS and TimTheTatman) to watch Thursday Night Football on stream with various advertisers as sponsors. Watch for more professional sports and entertainment services to follow in the footsteps of the NFL and try to reach this large, somewhat untapped market.

— Max Petrungaro, digital marketing associate

Privacy Dominates the Executive Agenda

For years, CEOs and CMOs have treated consumer privacy as a problem for their information technology teams to worry about. No longer. Privacy is rapidly becoming a C-level problem that can damage a company’s reputation if managed poorly. A variety of forces have elevated the importance of privacy in the United States. First off, the state of California rolled out a tough privacy act, the California Consumer Privacy Act, in January 2020, and then made the law more strict in November. Because California is one of the world’s largest economies and is a bellwether state, what happens there will influence how other states treat consumer privacy. In addition, the big technology firms are already under close scrutiny, and the new presidential administration is likely to take an even closer look at their privacy practices.

Speaking of the tech giants – their actions are casting a spotlight on privacy. As widely reported, Facebook has launched a public campaign attacking Apple’s privacy iOS 14 updates, which are going to make it harder for Facebook and other platforms to target users with ads. Meanwhile, Google continues to move forward with its plans to stop supporting third-party cookies on the Chrome browser by 2022 – an action that continues to reverberate across the ad industry. In 2021, businesses will face a year of transition as they navigate an increasingly complicated consumer privacy landscape. The challenge involves more than reacting to changes in legislation and cookie tracking technology; advertisers also need to stay on top of emerging tools such as Verizon Media’s ConnectID, designed to manage ads without the use of third-party cookies. School will be in session constantly.

— Mark Smith, co-founder

More Social Shopping

With the world of online shopping expanding in 2020 due to the pandemic, I predict that 2021 will bring new ways to shop across social. Instagram has already released its e-commerce store to elevate shopping online. I predict that the platform will continue to refine its online shopping tools, even as more social networks follow Instagram’s lead and create additional opportunities for shopping right from consumer smart devices.

— Bella Schneider, digital marketing manager

Online Video Explodes

Online video is going to explode as the number of streaming services expands. I believe we are also going to see a cheaper, monthly subscription option (akin to the base Hulu subscription) that includes video ads as a way to subsidize lower-cost services. It is rumored that HBO Max will offer this option, but I believe we will see similar offerings from Peacock, Disney+/Hulu (which I believe will be combined at some point . . . in 2021?), and Amazon Prime. I think the opportunity for more ad space is going to be too good to pass up as more and more consumers cut the cord OR sign up for multiple streaming services. In addition, I believe we will see other live TV options becoming available from streaming services: cord cutters will still have the opportunity for live TV . . .  plus the ad space that goes along with it.

— Tim Colucci, vice president, digital marketing

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