Why TikTok Is the Most Visited Site in the World

Why TikTok Is the Most Visited Site in the World

TikTok

Cloud-infrastructure company Cloudflare has been tabulating the world’s most-visited sites since 2020, creating its rankings by following global internet traffic patterns like app usage or when a person visits a site on their web browser. While Google held the crown for most-visited site that first year, it was a short reign: in 2021, TikTok took the throne. What does TikTok’s great leap forward mean for your brand?

The News: TikTok Is King

According to Cloudflare, TikTok didn’t waste any time gaining traction: by February 2021, the platform had already started racking up massive views. And from August on, it consistently ranked Number One, every month, for the rest of the year. That alone is a feat, one that gains even more resonance when you consider that back in 2020, TikTok ranked a respectable — if relatively humble — Number 7.

Why TikTok Rules

To what can we attribute TikTok’s ascendance? A few factors play a role. For one thing, TikTok has helped inform a global interest in short-form video. Short-form videos have been around for a while, of course, but it is arguably TikTok that has made it easy for users to create, enrich, and share videos. And the platform’s user base is diverse: while the site attracts would-be creators, it also appeals to everyday people who find the clips both informative and just . . . fun. Video is hot, and TikTok has helped make it that way. TikTok also has a superpower in its hip pocket: it’s insanely viral. Remember Nathan Apodaca, the skateboarder whose TikTok clip incorporating Ocean Spray juice, his deck, and the Fleetwood Mac tune “Dreams” catapulted him to fame? Apodaca and the way his creative efforts went viral underline just how influential TikTok can be. And brands have taken note. Consider Pepsi’s #ThatsWhatILike TikTok campaign, which inspired people to post videos of silly, fun moments that usually featured Pepsi in some fashion. The hashtag challenge encouraged fans to engage with the brand in a likable, playful way—and it placed that likable persona squarely in front of a huge audience. The campaign netted more than 13 billion views. Finally, TikTok is especially favored by the Millennial and Gen Z demographics: a whopping 42 percent of the U.S. population. And that’s just one country! TikTok is grabbing eyeballs—and a youthful demographic—all over the world.

What Brands Should Do

Given these factors, it’s no surprise that brands are embracing TikTok and striving to create their own content there. What does this mean for you? We recommend:

  • If you want to take up with TikTok, make sure you understand the platform. Know how to speak the language. Overt ads? That would be a No. As Pepsi demonstrated, playful content that takes its cues from user-generated content, on the other hand, is a huge Yes.
  • Stay current and informed. Short-form video is not exclusive to TikTok: one need look no further than Instagram’s Reels to see that there are alternatives. Stay on top of how TikTok, and its competitors, are innovating. By understanding what’s out there, you can make an informed choice for your brand.
  • Make sure you formulate a strategy for collaborating with TikTok influencers, who can be especially powerful (and helpful). We discuss this topic here.
  • If appropriate for your brand, understand how to incorporate social commerce on TikTok into both your advertising and marketing strategies. Curious? We blog about that here.

Contact True Interactive

TikTok can play a robust role in a brand’s marketing strategy. And we know the ropes. Contact us. We can help.

How Brands Collaborate with TikTok Creators

How Brands Collaborate with TikTok Creators

TikTok

Businesses have been embracing TikTok as a place to build their brands with their own content. Many more are also finding ways to connect with TikTok Nation through relationships with popular TikTok stars. A recent case in point: TikTok influencer Bella Poarch has been tapped as an HP HyperX ambassador. Now brands are figuring out how to find influencers who can actually create content such as TikTok videos for them. Creating relationships with TikTok stars can help a brand become more culturally relevant in ways they might not be able to do acting on their own. Let’s take a closer look.

How Brands Are Finding Creators

Competitions and hashtag challenges have proven to be a reliable way for brands to connect with content makers—and essentially make creators part of their marketing team. “It’s no longer about trying to get that one creator with a giant following to mention your brand once,” notes Ali Fazal, VP of marketing at influencer management platform Grin. Rather, as Fazal points out, it’s a way to “integrate the creator into their overall marketing strategy.” The trick is to find influencers who genuinely, organically, love the brand. “Creator classes” is the term that’s been coined to describe the influencer teams that result—teams that are made up of individuals with specific interests and skill sets.

Consider the 11 influencers in the Major League Baseball’s inaugural creator class, which was curated with the help of input from die-hard MLB fans. As Kathryn Buckles, the director of brand and content marketing at MLB, notes about the group,  “One is an esports player, one is more comedic. We also have someone who focuses on youth baseball, and a food creator that likes to replicate ballpark dishes.” In short, different influencers are bringing unique skills and interests to bear. As part of the relationship, creators have access to MLB merchandise and can attend games and visit the MLB offices.

For Gatorade, its creator class, called the Social Squad, came together through “tryouts” in which TikTokers submitted videos for consideration. Nine influencers were chosen from a pool of 1,500, and this select group will be creating content for Gatorade’s TikTok through November. Again, the individuals—from Clifford Taylor IV, formerly a walk-on for the Florida Gators, to Caitlyn Schrepfer, a professional soccer freestyler—bring a variety of talents and perspectives to the table.

Diverse as creator classes can be, a common thread among the influencers should be passion for the brand: super fans are naturally going to tell an authentic story. When Chipotle used TikTok to put together a 15-person creator class, for example, they were won over by Georgian Wyatt Moss, whose video showed Moss and friends eating Chipotle—in all 50 states (since Chipotle doesn’t have a location in Hawaii, Moss took his Chipotle on the plane ride out and ate it once he arrived!). Members of Chipotle’s creator class are rewarded for their passion: they are eligible for up to 50 free entrees, and can pay a visit to the Chipotle test kitchen. They also receive priority consideration for future paid campaigns—crucial to budding creators hoping to make a living as influencers.

TikTok Creator Marketplace

These brand/influencer collaborations are definitely mutually beneficial, and TikTok is invested in helping to make them happen: TikTok Creator Marketplace, currently in beta in the United States, is the official TikTok platform where brands and creators can connect. Think of it as a sort of dating app—a way for brands and influencers to “meet cute,” or at least connect in a mutually beneficial fashion. Participating creators sign up in hopes of connecting with brands and paid sponsorship opportunities. Participating brands can view creator profiles, audience demographics, and engagement metrics, then reach out to potential brand influencers via push and in-app notifications if they sense a possible match. Creators have an opportunity to review campaign details and a contract in order to make an informed decision.

Lessons Learned

Does collaborating with an influencer on TikTok make sense for your brand? Some thoughts before you proceed:

  • Make sure you already have a strong TikTok following. Brand ambassadors won’t stick around if they don’t have an audience. Alternatively, partner with a personality that comes with their own built-in following.
  • Mix it up. As the above examples indicate, a strong creator class is made up of diverse voices. Putting together an influencer team that looks at your brand from different angles or celebrates different aspects of the experience casts a wider net—and can help you reach a new, wider audience.
  • Choose creators aligned with your brand. As noted above, passion for your company will translate into authentic messaging. Take time to understand who a creator is—and whether they are the right fit—before bringing them on board.

Contact True Interactive

Hoping to explore what TikTok and other social platforms have to offer? Contact us. We can help.

Why TikTok Has Embraced Social Shopping

Why TikTok Has Embraced Social Shopping

TikTok

TikTok has partnered with Shopify to make it possible for TikTok users to shop directly in the TikTok app. The headline here? Social shopping has become huge! Read on to learn more:

TikTok Made Me Buy It

TikTok, the video app that has taken Gen Z by storm, is perhaps best known as a go-to for short-form entertainment and memes. It’s not that products have been ignored. But up to now, TikTok has featured influencers who talk up merch—from clothing to household goods—and users could only buy those products through ads on the app.

Things have changed.

Now, with the Shopify/TikTok partnership, Shopify merchants participating in a pilot program can add a shopping tab to their profiles, then build a “mini-storefront” including prices, photos, and an “add to favorites” button. As Marketing Dive explains it, the storefront “leads users to [the brand’s] website upon checkout by syncing their product catalogs.” The shopping pilot is currently open to Shopify sellers in the U.S. and U.K., and will launch in other regions in coming months. (Merchants must have a TikTok For Business account in order to participate.)

The move is a savvy one, indicative of an understanding of a simple fact: users find merch that speaks to them on TikTok. According to The New York Times, two-thirds of TikTok users have been inspired to shop, even if that wasn’t their original intent when accessing the app in the first place. The phenomenon has gained enough attention that it even has a hashtag: #TikTokMadeMeBuyIt has garnered more than 4.7 billion views on the app.

TikTok isn’t alone: apps like Instagram, Facebook, Snapchat, and Twitter have all jumped onto the social commerce bandwagon. The data supports this trend: a recent eMarketer report reveals that social commerce sales in the U.S. have exploded, growing 35.8 percent this year, from $26.97 billion in 2020 to $36.62 billion in 2021.

Although TikTok is relatively new to this crowded field, it’s already demonstrated that it has a talent for making merch go viral. As we have blogged, TikTok collaborated with Walmart last December to host a shoppable livestream event. The response was . . . significant, with viewership exceeding expectations so spectacularly that a second event was scheduled for March 2021.

It’s also worth noting that TikTok Shopping is meant to appeal to brands large and small. As Blake Chandlee, the president of global business solutions at TikTok, said in a statement, “TikTok is uniquely placed at the center of content and commerce, and these new solutions make it even easier for businesses of all sizes to create engaging content that drives consumers directly to the digital point of purchase.” And brands are taking note. Kylie Jenner’s Kylie Cosmetics is pegged to be one of the early TikTok Shopping adopters.

Why the News Matters

These developments underscore how big social shopping (also known as retail social commerce) has become. As noted above, eMarketer has acknowledged the multibillion-dollar industry retail value that social commerce represents. The market research company goes on to make a bold projection, predicting that 2020’s $26.97 billion in sales “will more than double by 2023, when we predict retail social commerce earnings will hit $56.17 billion.”

eMarketer also notes that social shopping is particularly popular with the surging Gen Z population. That’s good intel for brands hoping to reach this audience. Per eMarketer, more than half of U.S. social media users aged 18 to 24 have used a social channel to make purchases. eMarketer also says that in the United States, it’s the Millennials who are most likely to rely on social media networks as important information sources when deciding what to buy.

What Brands Should Do

How to incorporate social commerce into your marketing plan? We recommend that you:

  • Understand your audience. Are you reaching out to Gen Z? Boomers? Not all social commerce platforms are the same. TikTok resonates with Gen Z and Millennials. Boomers tend to gravitate to Facebook. Ask yourself: who am I trying to reach, and where can I find them?
  • Learn how to use the tools available to you. Each platform will have its own requirements for creating content. In addition, all of these popular sites will demand a strong understanding of how to use visuals—anymore, it’s essential that brands know how to create powerful imagery.
  • Appreciate how influencers can be a powerful ally to your brand. How might you partner with influencers to reach your audience online—and fan the flames of demand?
  • Make sure you are teed up for success. As we’ve blogged, many businesses have struggled to manage the surge in demand that can happen when they attract more shoppers with an intent to buy. Make sure your online fulfillment is up to handling an uptick in sales.

Contact True Interactive

Now more than ever, there are multiple ways brands can connect with their audience—and facilitate purchases. Contact us to learn more about leveraging the exciting digital opportunities out there.

Facebook Reels: What Brands Need to Know

Facebook Reels: What Brands Need to Know

Facebook

One year after Instagram announced the debut of short-form video feature Instagram Reels, parent company Facebook is joining the party. Reels first debuted on Instagram in 2020 in a clear bid to compete with TikTok. Facebook, having recently announced its plans to test Facebook Reels in the United States, is now figuring out ways to make Reels a more popular feature on Facebook itself (the U.S. initiative is an expansion of testing already launched in Mexico, Canada, and India). As part of the test, Instagram users can cross-post their reels to Facebook.

What do these developments mean for your brand? Read on to learn more.

What Is the Reels Feature?

When Reels rolled out on Instagram in 2020, the video time cap was 15 seconds, but the feature has since grown, and grown again: videos can now be up to one minute long. Using Facebook Reels, people can watch others’ videos, as well as create/share their own reels from the Facebook app. The feature’s reason for being? To allow people to “express themselves, discover entertaining content, and to help creators broaden their reach.” According to Facebook, almost half of time spent on the app is devoted to watching videos. Pair this data with the statement that Reels is growing “especially quickly,” and the test run of Facebook Reels makes a tremendous amount of sense. As CEO Mark Zuckerberg told investors, “We’re very focused on making it easy for anyone to create video, and then for those videos to be viewed across all of our different services, starting with Facebook and Instagram first.”

As Zuckerberg implies, emphasis is on creativity and its possibilities. Facebook Reels users have access to creation tools much like those already available on Instagram: video capture, for example, as well as camera roll import, timed text, and music selection. Editing tools allow people to speed up or slow down their video, and to incorporate augmented reality effects from Facebook or third-party developers. And after creating a reel, users can decide how to share it: with select friends, or the default share, which is the general public. As is the case throughout Facebook, Reels will be recommended to people based on their interests, who they engage with, and what’s trending as popular.

Why This News Matters

Facebook’s efforts speak to deeper trends and resonances. For one thing, the news demonstrates the tremendous sway TikTok holds in the social world. TikTok enjoys approximately one billion monthly active users. Sixty percent of TikTok users hail from Gen Z, soon to become the largest generation. Furthermore, TikTok users of all ages have proven themselves to be ardent fans, spending an average of 52 minutes per day in the platform and opening the app roughly 8 times per day. Eighty-three percent of TikTok users have posted a video. Facebook understands and respects these stats, and is responding accordingly.

The news also underlines the growing importance of video. As noted above, video accounts for  a major chunk of time spent on Facebook. And on Facebook’s latest earnings call, Zuckerberg pointed to Reels as “the largest contributor to engagement growth on Instagram.” In short, videos are hot.

Reels represent a possible advertising opportunity. While Facebook told TechCrunch that Reels on Facebook don’t currently include ads, the plan is “to roll out ads in the future.” Instagram, which has already begun to monetize Reels through ads, is showing what that might look like for Facebook down the road.

Finally, Facebook’s actions underscore the growing influence of individual creators. Consider the fact that in July, the social networking behemoth announced a plan to invest more than $1 billion in creators across both Facebook and Instagram through 2022. The platform’s willingness to shell out that kind of cash speaks to a fundamental belief in influencers’ power.

What Brands Should Do

What do these developments mean for brands? We recommend that you:

  • Embrace video, especially short-form video. Facebook is certainly demonstrating its commitment to the form. And as we blogged earlier this year, apps such as YouTube are launching short-form video options such as YouTube Shorts.
  • Look for advertising opportunities. Reels may not include ads on Facebook yet, but as noted above, the landscape is constantly evolving. What opportunities for advertising on video features exist today?
  • Understand that influencers hold a lot of sway. Consider how you might partner with individual creators to do influencer outreach for your brand.

Contact True Interactive

Pondering the role video might play in your brand’s strategic plan? Contact us. We can advise.

Why and How Instagram Is Leaning into Video

Why and How Instagram Is Leaning into Video

Instagram Social media

Instagram isn’t just about the photos anymore. As reported in The Verge, the social networking service is embracing entertainment and video in a bid to stay competitive with platforms like TikTok and YouTube. This isn’t the first time Instagram has gone head-to-head with TikTok: as we’ve blogged, Instagram launched Reels last August as a means of connecting with TikTok’s Gen Z audience. What do these new changes mean? Read on to learn more.

Not Just For Square . . . Photos

In a video posted on his Twitter and Instagram accounts, Instagram head Adam Mosseri explained that the platform no longer wants to be identified as a “square photo-sharing app,” rather as a hip general entertainment app driven by video — and algorithms. Mosseri says focus is on four key areas:

  • Creators, where Insta’s recognition of “the shift in power from institutions to individuals across industries” underlines Instagram’s desire to empower its creators.
  • Video, which is, as far as Mosseri is concerned, where it’s at. As he notes, “Video is driving an immense amount of growth online for all the major platforms right now.” His message: Instagram users have spoken. They want to be entertained. To stay relevant, Instagram is making video a tentpole of its offerings. Mosseri promises changes along the lines of users getting full-screen, recommended videos in their feeds, including videos from accounts a user may not already follow.
  • Shopping, to reflect the leap commerce has made from offline to online, a change accelerated by the pandemic.
  • Messaging, to honor the way close friends keep connected now — not by Feed and Stories, as has been the case in the past.

Reactions So Far

Reactions to Mosseri’s announcement have been mixed. Journalists are saying Instagram is responding to the rise of TikTok and YouTube, but as noted in Axios, warn that “[a]s social networks continue growing, they run the risk of overwhelming consumers and losing what made them special and distinct to begin with.”

And while Mosseri specifically names creators as a priority in his video, some creators, specifically photographers, are feeling marginalized and voting with their feet: Digital Photography Review reports that some photographers are defecting to Twitter in order to share their work in a space they feel is more dedicated to their art. Photographer Bryan Minear is a case in point. “In my eyes, Instagram stopped caring about artists and independent creators a long time ago,” he says. Minear, who switched to Twitter as his primary social media outlet in 2019, has found a vibrant photography community there.

Although Mosseri later tried to retract some of his wording — “We’re no longer a photo-sharing app or a square photo-sharing app” drew particular ire — his initial statement has aggravated photographers who feel an algorithm championing entertainment doesn’t put a premium on quality. “Instagram has done nothing but promote video-centric features at the expense of still photographers,” Minear says. “They’ve made it loud and clear that we aren’t welcome anymore.”

What Advertisers Should Do

What does all this mean for your brand? Is this “new” Instagram a good fit? We recommend that you:

  • Re-examine how you use video in your marketing and advertising. Clearly, video is getting bigger: 86 percent of businesses use video as a marketing tool, and 93 percent of marketers who use video say that it’s an important part of their marketing strategy. Instagram is showing where its allegiance lies. If video makes sense for you, Instagram might just be a viable advertising platform for you.
  • Consider the different ways influencers on Instagram are using both video and imagery as you find influencers to partner with. Who does a great job with video? Are they the right fit for your brand?

Contact True Interactive

In short, video is hot. Trying to figure out how to embracing video in your online advertising and marketing? Contact us. We can help.

Why YouTube Shorts Matters to Brands

Why YouTube Shorts Matters to Brands

YouTube

TikTok has another challenger. As we’ve blogged, apps like Snapchat are creating their own short-video-making platforms in a bid to carve out space in an increasingly crowded field. Now Google’s YouTube has joined the party with YouTube Shorts. Read on to learn more about Shorts and what they bring to the table—for users, and for brands.

What Are YouTube Shorts, and How Do They Stand Out?

If you are familiar with TikTok or Instagram Reels, you’ll get the basic premise of YouTube Shorts: using the YouTube app, people can quickly and easily create short videos of up to 15 seconds. The videos are created on mobile devices and viewed, in portrait orientation, on mobile devices. And once you open one short, you essentially access the motherlode in that videos start playing one after the other. Just swipe vertically to get from one to the next.

Shorts, much like TikTok, provides editing tools you can use to flex creative muscle. Users can string clips together. Adjust playback speed. Add music and text. And as YouTube has blogged, creators can play off of existing content: “[Y]ou can give your own creative spin on the content you love to watch on YouTube and help find it a new audience—whether it’s reacting to your favorite jokes, trying your hand at a creator’s latest recipe, or re-enacting comedic skits.” (Notably, creators are in control of their material; they can opt out of having their long-form videos remixed in this way.)

Shorts comes to the U.S. in beta after a beta launch in India last fall. The platform enjoyed success in India, finding a comfortable niche in the wake of the TikTok ban there. Now Shorts brings its opportunities to the States.

Why Did YouTube Launch Shorts?

Shorts is YouTube’s response to the huge popularity of short-form video. Who wouldn’t want in on that action? But Shorts is also meant to be the answer to a problem faced by new creators: it’s hard to break into the video-making world. According to YouTube, “Every year, increasing numbers of people come to YouTube to launch their own channel. But we know there’s still a huge amount of people who find the bar for creation too high. That’s why we’re working on Shorts, our new short-form video tool that lets creators and artists shoot snappy videos with nothing but their mobile phones.”

Think of it as users being able to dip a toe in creative waters without having to film and edit a full video. And because Shorts are counted like regular video views, creators hoping to make money from YouTube by getting accepted into the YouTube Partner Program (YPP) can use Shorts to do so. Users must accrue 4,000 valid public watch hours in the previous 12 months to quality for YPP, and Shorts are an accessible way to meet that threshold. YouTube has also blogged that they are taking a “fresh look at what it means to monetize YouTube Shorts and reward creators for their content,” hinting at additional opportunities to come.

Why Do YouTube Shorts Matter to Brands?

The opportunity YouTube Shorts represents for creators is good news for brands, too. Why? For one thing, creators are potentially powerful sources of great user-generated content that can benefit brands – for a recent example, consider the incredible visibility that skateboarder Nathan Apodaca created for Ocean Spray and Fleetwood Mac with a TikTok video.

It’s worth mentioning that apps like YouTube Shorts are of particular interest if your target market is Gen Z or Millennials. As noted by iabuk.com last fall, short-form video is surging in popularity, particularly with these generations.

What Brands Should Do

  • Stay abreast of new apps like YouTube Shorts. Knowing what’s out there informs decision-making about where and how you want to make your brand known.
  • Understand how your target audience communicates. Are you courting Gen Z or Millennials? Go where they are. And as noted above, platforms for short-form video are a logical place to be.
  • Consider whether creating your own shorts makes sense. As Social Media Examiner notes, brands that create their own Shorts stand to get some attention: “for businesses, the strategy right now with Shorts is to get exposure and hopefully subscribers to your channel so people will see some of your content outside of the short shelf.” Meanwhile, this post from HubSpot will help you think through how to get started with YouTube Shorts.
  • Look at the big picture: YouTube Shorts is yet another example of the proliferation of short-form video. If you have not done so already, adapt your video content strategy for both brief snippets (e.g., teaser content) and longer-form content (e.g., educational tutorials).

Contact True Interactive

How can short-form video elevate your brand? Contact us. We can advise.

Live Commerce: Advertiser Q&A

Live Commerce: Advertiser Q&A

Marketing

Twenty years ago, online shopping transformed retail; today, live streaming is poised to shape e-commerce. “Live commerce” is a term applied to the partnering of streaming video and shopping. Read on to learn more about the concept dubbed “QVC for the digital age.”

What Is Live Commerce?

The QVC analogy is an apt one. Back in the 1980s, home shopping network QVC expanded shopper reach by connecting with consumers in their homes. Television was the medium; suddenly, shoppers could browse and buy in the middle of the night, from the comfort of a favorite living room chair. With live commerce, consumers can still make purchases from their homes, but the fusing of online retail with live streaming brings shoppers even closer to the energy of an in-person experience. Live commerce can take different forms:

  • Online marketplaces. Marketplaces like eBay have traditionally allowed users to buy and sell online. These same marketplaces are now responding to consumer behavior by incorporating live streaming into their platforms. The real-time interactivity replaces static exchanges with the energy and experience of actually “being” in a marketplace.
  • Live auctions. Live video streaming gives auction houses an opportunity to bring bidders from all around the world into the saleroom. The benefit? An institution like Sotheby’s can reach a broader audience with widely varied interests.
  • Influencer streaming. Using live streaming, influencers can leverage their personal brand to promote their favorite products in an interactive format. While influencer streaming got its start on social media, the practice is now common across e-commerce sites, as well. (Brands targeting Gen Z take note: influencers especially resonate with the Gen Z generation. According to Wowza, 44 percent of that demographic make purchase decisions based on social influencers’ recommendations.)
  • Live events. Events like product launches, limited edition drops, and retail holidays such as Black Friday are well suited to shoppable live broadcasts.

Why Is Live Commerce Popular Now?

Before 2020, online commerce was already gaining traction. Then the pandemic hit. According to IBM’s U.S. Retail Index, COVID-19 hastened the shift from shopping at brick-and-mortar stores to digital shopping by approximately five years. And home shopping channels like QVC, which had already started exploring on-demand video shopping prior to 2020, enjoyed a surge of popularity with Americans staying home because of COVID-19. Econsultancy reports that between March and May of 2020, viewership for networks like Home Shopping Network and QVC rose 10 percent.

The interactive nature of live commerce has made it particularly resonant during the pandemic. People are social beasts. They crave connection. During COVID-19 lockdowns, when social interaction has been limited, being able to ask questions about a product or directly interact with an influencer online helps fill that need to connect.

Who Is Embracing Live Commerce?

Live commerce is a huge market in China; according to a survey by AlixPartners, reported in November 2020, two-thirds of Chinese consumers say they made purchases via livestreaming in the previous 12 months. But United States brands are also getting on board:

  • An early adopter of livestream shopping in the US, Levi Strauss reached out to consumers afraid to visit brick-and-mortar stores during the pandemic. Shoppers could ask questions—and make purchases—during 30-minute to one-hour sessions devoted to featured products and tips.
  • Walmart and TikTok recently worked together on a livestreamed shopping event. During the “Holiday Shop-Along Spectacular,” TikTok creators like Michael Le showed off their favorite Walmart fashions on Walmart’s TikTok profile, and shoppers could buy the same products using mobile checkout.

How Should Brands Be Involved?

Live commerce can help brands connect with consumers in meaningful ways, even when physical contact is limited. Interested in experimenting with what live commerce can do for you? We recommend that you:

  • Do your research before working with an influencer. Find the right match for your brand. Does it make sense to work with a superstar? It can be more economical to work with micro-influencers who draw a strong following from a geographical region or niche industry relevant to your brand. (According to Econsultancy, micro-influencers can also generate higher levels of trust and authenticity.)
  • Pay attention to the “commerce” part of live commerce. Does your checkout process run seamlessly? Make sure it does before unrolling a live commerce campaign.
  • Continue to make customer experience a priority, even after checkout, even from afar. Live commerce can never exactly re-create the in-store shopping experience, but taking shoppers’ needs into consideration goes a long way towards building customer satisfaction—and brand loyalty. Zappos, an early e-commerce adopter, is an instructive example. By encouraging customers to order multiple sizes of an item, then making it not only easy, but free to return anything that didn’t fit, Zappos built satisfaction and encouraged return visits.

Contact True Interactive

Want to learn more about live commerce—and how digital can elevate your brand? Contact us. We can help.