The Roku Deal with Google: Advertiser Q&A

The Roku Deal with Google: Advertiser Q&A

Connected TV

The fight is over – for now. Connected TV provider Roku has reached a multiyear agreement with Google to keep YouTube and YouTube TV on its streaming platform. Thus ends a months-long standoff between Roku and Google that had resulted in Roku users losing access to YouTube TV (Google’s livestreaming service) and most likely the YouTube app. The deal will allow the 56.4 million active Roku accounts to continue to watch YouTube and YouTube TV without disruption. So, what does all this mean to advertisers? Let’s answer some questions:

Why does Roku matter to advertisers in the first place?

Roku matters because it’s a gateway to over-the-top (OTT) television viewing, which is gaining in popularity. OTT television refers to watching TV content that is streamed directly through the Internet – such as subscribing to a streaming service or streaming content from apps like YouTube on TV.

Approximately 2.3 billion people worldwide watch OTT content, and the number are growing. The OTT market will grow to $1.039 trillion by 2027, according to Allied Market Research. Of all the revenue made in the OTT market, 52 percent comes from advertising video-on-demand (AVOD). In short, advertisers are following the eyeballs.

You don’t need cable to watch OTT — but you do need a device like Roku.

Roku competes with devices such as Amazon Fire TV and Apple TV to offer audiences access to OTT. These devices collectively are known as connected TV. Roku is the most popular device, with a 37 percent share of TV viewing time in North America.

These devices control access to content on OTT. They need to support apps and streaming services in order for a viewer to get access to OTT. In short, connected TV devices wield considerable power. And Roku is especially popular because it sells smart televisions with built-in streaming technology along with devices that users can plug into TVs.

Roku makes most of its money selling ads on streaming channels and taking a share of the streaming services’ subscription revenue and ad inventory. In addition, Roku offers OneView, an ad-buying platform for TV streaming.

What was the problem between Roku and Google?

Roku had removed YouTube TV from its channel store in April as part of a dispute with Google over how search results were displayed on Roku’s platform. As a result, viewers could still watch the Google app, but access to the app was about to expire when Roku and Google reached a deal.

Roku alleged that Google interfered with Roku’s independent search results, requiring that it favor YouTube over other content providers. The company also claimed that Google discriminated against Roku by requiring search, voice, and data features not required of other connected TV devices.

As a result of Roku removing YouTube TV, an owner of a Roku device could not stream YouTube TV via OTT. The YouTube TV app allows subscribers to watch live TV channels online for a monthly fee. YouTube TV offers live streams of nearly 100 popular channels, including ESPN, CBS, Fox News, and CNN.

And, Google lost access to those viewers for its ad-supported YouTube TV service.

Why did Google and Roku reach an agreement?

Google was under pressure to reach a deal. Google would have lost out on millions of dollars in ad revenue in addition to the YouTube TV revenue that would have come from Roku. But Roku had motivation to reach an agreement, too. Competitors such as Amazon Fire TV and Apple TV carry YouTube. Roku could have lost customers to those competitors.

What were the terms of the deal?

Terms were not disclosed. We don’t know what concessions both sides made to restore access to YouTube TV for Roku viewers. Likely Google eased up on some behaviors that Roku deemed anticompetitive, but it’s hard to say exactly what might have happened.

What should advertisers do?

The news underscores why it is important for advertisers to understand the constantly evolving OTT and connected TV landscape. Connected TV makers are rolling out more ad units that increase revenue (for the connected TV devices) and reach (for advertisers). For example, Amazon is expanding advertising opportunities on Amazon Fire TV, which competes with devices such as Apple TV and Roku to stream content on connected TVs for millions of viewers. Amazon Fire TV is more than a connected TV provider. It’s a way for advertisers to reach people as they browse and discover new entertainment. One new ad unit, Sponsored Content Rows, is designed for businesses to promote content such as new shows and movies in the form of a row (or carousel) of sponsored content while people browse for shows on their connected TVs (akin to sponsored search results in a Google search engine results page).

Watch, learn, and capitalize on connected TV and OTT ad opportunities.

Contact True Interactive

Eager to capitalize on the opportunities connected TV can offer your brand? Contact us. We can help. Learn more about our connected TV services here.

For More Insight

Advertiser Q&A: Connected TV,” Tim Colucci

How Video Advertising Delivers Results

How Video Advertising Delivers Results

Video

The digital advertising industry is picking up steam, and one reason is the growth of video advertising, according to a new research report from PQ Media. Anyone who works with video advertising can attest to this growth. Video ads are delivering more benefits because:

  • The formats and placement channels are expanding. Look at how TikTok has exploded in popularity. It didn’t even exist five years ago.
  • In the age of TikTok and YouTube, consumers love video as a content format.

At True Interactive, we’re definitely seeing the results of video’s popularity. Recently, one of our clients experienced a challenge: its share of branded search was dropping. The client, a photo curating and sharing company, naturally wanted to improve. So, we launched a video-based awareness campaign that spanned display, YouTube, Google Display Network, connected TV, Yahoo Online Video, Facebook, and Yahoo Display. Our focus: mobile and connected TV. We also ensured that YouTube ads could target connected TV screens. 

Our ads consisted of continuous promotions with six-to-seven offers consisting of aggressive pricing and deep discounts across multiple products. We ran:

  • 10 different 15-second videos specific to a product (trimmed from a master 30-second video).
  • Four 30-second videos.

The ads also focused on mobile users in order to drive downloads of the client’s app.

As a result, our client enjoyed significant improvements in both awareness and also revenue – showing how powerful video can be as a direct-response format in addition to brand awareness:

Year-over-year sales results

Meanwhile, the client’s search share increased noticeably for three consecutive months. Mobile and TV screens typically accounted for 65 percent-to-70-percent of video views/Impressions.

So, why did this campaign deliver results? A few reasons stand out:

  • We began with a large audience (women aged 25-54) with the purpose of hitting as many eyes as possible. That’s because the brand’s low levels of search volume told us that it lacked brand awareness more broadly. Targeting an audience would have been premature.
  • Incorporating mobile video to drive downloads of the client’s app was well timed with the popularity of in-app usage.


Mobile app usage

  • Our approach allowed us to keep CPMs down. The more targeted you are, the more expensive the ad becomes; your CPMs increase when you narrow your audience.

We recommend that businesses take a closer look at how you are using video advertising. How much are you investing into video ads? If you’re not deploying video ads, what’s holding you back? If it’s a lack of in-house creative and media expertise, then a partner can help you.

Contact True Interactive

We deliver results for clients across all ad formats, including video and mobile. To learn how we can help you, contact us.

Photo by CardMapr on Unsplash

2021 Holiday Ads: Hope and Realism

2021 Holiday Ads: Hope and Realism

Advertising

Ready for some memorable holiday ads? In response to widely reported supply chain issues, some brands have teed up their holiday ads to come weeks ahead of traditional schedules. And as was the case last year, the campaigns are tasked with addressing the elephant that hasn’t left the room: Covid-19 and its lingering effects. If striking the right tone somewhere between hope and realism can be tricky, a few reliable themes — from connection to music, humor, and cheer — are helping brands thread that needle. Here are some examples:

Connection

We may live in divided times, but Etsy’s hopeful Give More Than a Gift campaign for 2021, which highlights unexpected connections, reminds us of our best selves. In one spot, a friendship springs up between two people from different walks of life. The tightly edited ad runs a mere 30 seconds, but it packs a wallop. The e-commerce company’s focus on unique, handmade items figures into the story, and the implicit message — that Etsy’s constellation of DIY sellers may help shoppers avoid the headache of larger retailers with supply chain issue delays — doesn’t hurt the brand, either.

Music and Surprise

The right music is key to a successful ad campaign, and brands have long been incorporating modern interpretations of classic hits in hopes of connecting with shoppers on a nostalgic level. In fact, according to Chelsea Gross, director analyst at research firm Gartner, nostalgia is particularly resonant this year as consumers potentially gather with loved ones after a year or more of pandemic-era separation.

For financial reasons, advertisers don’t always use the original song. It’s also worth noting that employing a cover can also add a unique spin, beyond the song’s original interpretation, to a nostalgic favorite. Consider the spot from Dutch e-tailer Bol.com, which is set to a cover of Cyndi Lauper’s “True Colors.” In the ad, a boy who originally asked for a doll turns the soccer ball he got instead into an imaginary friend. Cue all the expected cozy feelings — but Bol.com is mining a different theme here, and an unexpected twist at the end of the spot gives Lauper’s familiar song added resonance. (Spoiler alert: this kitten has claws!) By subverting expectations — of a familiar song, of a storyline that, at least initially, seems familiar — the brand grabs our attention.

For a brand like Amazon, deep pockets can mean the freedom to use a song in its original incarnation. This year, the e-commerce giant debuts “Hold On” from Adele’s new album 30; the song hits a home run on several levels, playing backdrop to a spot that doesn’t shy away from the lingering challenges people face from the pandemic. The storyline isn’t overtly festive: two women share a quiet connection over their love of birds. But the ad, which is aligned with the launch of Amazon’s Christmas gift shop, covers a lot of ground, addressing mental health, loneliness, and the power of connection in a subtle two-and-a-half minutes.

Humor

Like Amazon, Extra gum isn’t afraid to look at the curveballs life can throw, but it takes a different tack, using humor to lean into some inconvenient truths about the holidays. As Extra spins it, while it’s great to be gathering for the holidays in a way 2020 simply didn’t allow, some time-honored traditions — from passive-aggressive presents to long-winded relatives — remain as tricky as they ever were before the pandemic. The solution? “Chew it before you do it.” In other words, chewing a piece of Extra gum can give that extra moment of pause, and transform a potentially awkward moment into a time of grace and connection. And who can argue with that?

Cheer

Of course, holiday ads for time immemorial have succeeded by tugging on the heartstrings, and a few notable campaigns from 2021 take that approach and run with it. Consider the McDonald’s U.K. ad that introduces us to a little girl and her imaginary monster friend, who bond over the Christmas ritual of leaving out bags of McDonald’s carrots as treats for Santa’s reindeer. Time passes (a cover of Cyndi Lauper’s “Time After Time” plays in the background – apparently 2021 is Cyndi Lauper’s year), and we think the girl has outgrown her joyful friend. But — spoiler alert! — you might need to pull your hanky out. Some friendships are meant for the long haul.

Finally, consider Apple’s spot, which was filmed with an iPhone 13 Pro by the father-and-son team of Ivan and Jason Reitman. The three-minute short follows the efforts of Olive, a little girl determined to keep her snowman buddy alive all year ‘round. An unexpected finale doesn’t quite cue up as expected, but the overall vibe — and a dedication to the ones we’ve waited all year to be with — goes for the feels in a big way, and succeeds.

Contact True Interactive

Looking to navigate the nuances of a complex world and connect with audiences via digital? Contact us. We can help.

How Advertisers Should Respond to Supply Chain Uncertainty

How Advertisers Should Respond to Supply Chain Uncertainty

Advertising

A global supply chain crisis has created uncertainty for manufacturers and retailers alike. How are these problems changing the way business advertise for merchandise that may or may not be available when consumers shop?

The problem many advertisers – especially retailers – face right now is uncertainty of product availability. This is a different problem than scarcity. When a product is scarce, but retailers can predict how many units they will have on hand during the holiday season, they can set ad budgets with confidence. But when a business has no idea how many products it will stock, figuring out how to stoke demand with advertising becomes very tricky.

For example, as reported in Advertising Age, Jay Foreman, CEO of toy company Basic Fun, usually sends new products to influencers for promotion through product unboxing videos. But this year, he’s being more cautious because he cannot predict with certainty whether retailers will be able to carry his products.

“I don’t want to get the influencers going and the merchandise is not in store yet,” he said. “The consumer views that [influencer] unboxing and they’re like, ‘Cool, let’s buy it now,’ and if it’s not there, they’re not going to look at that unboxing video again.”

According to Ad Age, some advertisers are scaling back their ad spend. But many others are taking a more nuanced approached that we recommend:

  • Shift offline advertising to digital. Tactics such as paid search give advertisers more flexibility to calibrate their spend as supply-and-demand levels fluctuate. National Tree Company, which sells artificial trees and holiday décor, will focus its advertising on online search with some social media advertising as part of the mix. This approach makes sense especially as more product research and purchases occur online:

Research online

 

Purchase online

 

Because Amazon and Google dominate product research and purchase, look toAmazon Advertising and Google’s many ad units to capture holiday spend. By the way, Amazon Advertising offers ad units for businesses even if they don’t sell products on Amazon. Those ad units include Sponsored Display and Video Ads.

  • Increase advertising now. Many businesses are ramping up their advertising to encourage shoppers to buy products as soon as possible before retailers run out of products. We noted a “buy now while you can” surge in holiday promotions weeks ago. Those promotions are coming from big, well known retailers such as Target and Walmart. Be aware that when big retailers launch holiday promotions, they create general consumer awareness of the holiday shopping season. As a result, retailers should expect an uptick in searches for holiday sales and promotions. Now might be a good time to capitalize on that increased search activity to activate your own campaigns.
  • Keep brand advertising spending levels strong. As Ad Age noted, auto makers are promoting their 2022 models even though a global chip crisis has created a short-term shortage of available inventory at dealerships. Per Ad Age, “Auto brands continue to push out broader marketing campaigns touting new vehicle launches, including Toyota, which this week rolled out a new campaign for the 2022 Tundra pickup truck that it described as the largest U.S. ad campaign for a new vehicle launch in Toyota’s history.Ad spending cutbacks are more likely for locally-focused ads aimed at getting people to dealers for sales events.”

Whatever you do, don’t cut advertising because of uncertainty. Procter & Gamble’s approach during the Covid-19 pandemic offers a great lesson as to why. To say that the early days of the pandemic created uncertainty is a massive understatement. Businesses everywhere faced economic uncertainty and a global supply chain crisis (yes, the supply chain crisis was going on back then – it just was not getting the attention it is now). And who can forget the great toilet paper panic of 2020, when a spike in consumer demand resulted in retail shelves being stripped of this essential product?  Procter & Gamble was affected by this uncertainty – the company manufacturers toilet paper brands as well as many other household products that faced shortages. But Procter & Gamble kept advertising, and as a result, the company’s earnings in 2020 exceeded analysts’ projections.

As Vice Chairman and Chief Financial Officer Jon Moeller said, “We view this as a time to spend forward in terms of our advertising levels, not to spend back. First, there’s never been more media consumed than there is currently, as we all try to entertain ourselves and our families and survive. And two there’s a heightened need to spend on hygiene and health.”

Procter & Gamble was, and is, looking at the long game: before the pandemic, people were spending more time online, and the pandemic accelerated that behavioral shift. The company understands that although demand and supply for products will always fluctuate, the long-term shift in behavior is here to stay. So, Procter & Gamble is taking its ad spend to where shoppers are: online.

How about you?

Contact True Interactive

How can your brand benefit from digital advertising? Contact us. We can help. Read some of our case studies here.

Photo by Cameron Venti on Unsplash

True Interactive Blog Posts for Additional Insight

Consumer Shopping Trends for the 2021 Holiday Season

Why Big Retailers Are Ramping up Holiday Shopping Promotions – and What Advertisers Should Do

Why Google Is Doubling Down on E-Commerce

How Retailers Can Prepare for the 2021 Holiday Season

Five Lessons Learned from the 2021 Ad Spending Surge

Why Procter & Gamble Is Succeeding (Hint: Advertising!)

Why Businesses Need to Step up Their Digital Advertising in 2021

Don’t Go Dark During the Coronavirus Crisis

Why Discord Matters to Advertisers

Why Discord Matters to Advertisers

Social media Uncategorized

Discord is a free voice, video, and text chat app that’s used by people aged 13 and up to chat and essentially hang out. Initially launched in 2015 as a home for gamers, the app has since expanded its reach and now attracts users from gaming and non-gaming communities alike. To say it’s popular is something of an understatement: the app enjoys more than 150 million monthly active users as of July 2021. But it accepts no advertising.

Why should advertisers care about Discord? Read on to learn more.

What Is Discord?

Users have embraced Discord as a way to connect with friends on a daily basis. Available for Mac, PC, iPhone, and Android devices, the app facilitates talk around any number of topics, from homework to mental health to travel.

Discord is mostly used by small and active communities who like to connect regularly, and for these groups the app follows an invite-only protocol. But larger, more open communities also flourish on Discord; these larger communities can be public, and tend to focus on specific topics like gaming, the app’s original mandate. Minecraft, for example, draws a large following.

As Discord puts it, shared interests drive the conversation.

Perhaps unsurprisingly, an entire vocabulary exists to help users navigate the app: “servers” are the spaces created by communities or friend groups (as Business Insider describes it, servers are a less-formal version of the Slack app). Any user can initiate a new, free server, and invite their friends; individual servers promote their own topics and rules. Discord servers are subsequently organized into text and voice “channels,” which are typically devoted to specific topics. Users can post (type) messages on text channels; they can also upload files and share images. Voice channels allow users to communicate real-time through a voice or video call.

There are literally thousands of Discord servers, so whether your jam is cute cats or a game like Fortnite, a Discord server that reflects your interests probably already exists.

Why Discord Matters to Businesses

But there’s no advertising. So, why should businesses care?

In a word: presence. Even though Discord is an ad-free platform, brands can and do maintain a presence there. Think of Discord as a social-listening tool. As reported in Marketing Dive, Discord is a source for learning about emerging culture and trends. By following Discord, brands can figure out fresh was to become culturally relevant with their marketing.

What does that look like, exactly? Essentially, brands can create their own branded communities on Discord, places where they can interact head-on with their most loyal customers. These communities are a zone where brands and consumers connect over common interests — and there might be a perk or surprise in there for the customer, to boot.

Virtual events are popular on the app: consider the Q&A fashion retailer AllSaints hosted in May, in which the menswear designer gave users a peek into how its styles have changed over the years. Chipotle took a different tack, hosting a virtual job fair on Discord that allowed the fast-casual restaurant chain to announce a hike in wages (to $15 an hour), and gave current employees an opportunity to talk about benefits and career paths.

Of course, for some brands, the app’s gaming roots are a rich vein to mine. Consider teen retailer Hot Topic, which initiated a Discord server specifically targeting fans of Japanese anime. Hot Topic relies on its own presence to support anime fandom, which overlaps with Hot Topic’s own audience.

What Brands Should Do

What does all this mean for your brand? We recommend that you:

  • Keep in mind Discord’s audience. Are they your audience? In other words, does Discord promote a niche that represents common ground for your brand and a community of Discord users?
  • Do your homework and learn from how other brands are succeeding on Discord. Discord users seem to respond to authentic conversations and events on the app. How can you capitalize on this? Keep in mind the Hot Topic example: the retailer tapped into a theme already established as part of the Hot Topic brand — then ran with it. They didn’t pretend to be something they’re not or try to shoehorn themselves into a conversation that didn’t make sense.
  • Listen and watch closely for ideas to inform your advertising beyond Discord. What can you learn from the ways Discord connects with its audience?

Contact True Interactive

Interested in exploring Discord—or another chat app? Contact us. We can help you stake your claim.

 

 

 

 

 

 

 

How Businesses Are Navigating Back-to-School Season with Digital Marketing

How Businesses Are Navigating Back-to-School Season with Digital Marketing

Advertising

Back-to-school season is complicated this year. On the one hand, the proliferation of vaccines has created a certain sense of Covid-19 being sometime we can live with. But for kids, there isn’t necessarily a clear-cut “back to normal.” Although teens can be vaccinated, there is no vaccine ready for kids under 12, and the Delta variant is emerging as a real threat. Brands find themselves in a situation awkwardly similar to what they faced in 2020: welcoming kids back to school during an uncertain year. Read on to learn how some brands are navigating this delicate situation in their back-to-school digital marketing.

Embracing the Positive

The American Eagle campaign Future Together. Jeans Forever underlines the brand’s established mission of positivity. In a 30-second spot featuring singer Addison Rae and actors Caleb McLaughlin, Jenna Ortega, Chase Stokes, and Madison Bailey, the message is clear: this fall, students can at least look forward to the joy of being in the same room with their friends at school. And with the return to in-person learning, American Eagle is leaning in to the denim category. The implicit message? Now that students are back in the classroom, those go-to sweatpants that have dominated for the last 18 months of Covid and remote learning might just get kicked to the curb in favor of fun new styles—denim in particular.

The Joy of Creativity and Personal Expression

As reported in Ad Age, last year Dick’s Sporting Goods found success partnering with TikTok, and the retailer is returning to the platform as they double down on back-to-school messaging for 2021. This time around, the focus is on a “Lock In” TikTok challenge that underlines creativity: e.g., creators spend an evening in a Dick’s store and put together their own styles and content. As Ed Plummer, Dick’s chief marketing officer, explains, “We basically give them the keys to the store to see what they can come up with from a style perspective and share that with their followers.” The campaign’s energy and optimism not only reaches young consumers where they like to hang out (TikTok), but it underlines a simple message: joy in personal expression is a constant, no matter the uncertainty of the times.

Pop Art

Pop-Tarts also have personal expression on the brain. In a collaborative first for the Kellogg brand, Pop-Tarts partnered with Lyrical Lemonade to co-host a pop-up experience in Los Angeles. On August 13, select visitors were invited to decorate traditional back-to-school gear—from backpacks to notebooks and sneakers—with Pop-Tart-inspired art. The partnership gives Pop-Tarts greater access to the Gen Z demographic, as Lyrical Lemonade enjoys a wide social following. Case in point: the announcement of a limited-run Pop-Tarts x Lyrical Lemonade Toaster Pastry—the flavor is Lemon Creme Pie—generated more than 115,000 likes within 24 hours. And the benefits appear to go both ways. As Lyrical Lemonade founder Cole Bennett said in a press statement, “It’s been a while since everyone has been back together in school, and we loved the idea of collaborating with Pop-Tarts to get creative and make that first day back amazing.”

Meet the Parents

Meanwhile, Kohl’s recognizes that it’s not just students embarking on a new chapter: parents used to having their kids at home may be making their own transitions right now. As part of a campaign meant to run earlier and longer than past initiatives, a 30-second Kohl’s spot depicts a father dropping his son off at school. As the dad sits in the car singing along to a Zombies song, the son circles back to wish him a “great first day.” Greg Revelle, chief marketing officer of Kohl’s, notes, “It’s not just about your kid going back to school but all the changes going on for parents and loved ones as well.”

Lessons Learned

What can we learn from these brands?

  • For starters, make no mistake: even during uncertain times, it’s okay to be upbeat. By now people are accustomed to living with uncertainty. And as Ad Age points out, consumers are “craving optimistic, forward-looking marketing.” By focusing on the positive aspects of this new school year, American Eagle generates excitement—and hope.
  • That said, be careful not to promise “back to normal.” Celebrating rekindled friendships recognizes that one aspect of school is coming back for many kids via in-person learning. But ads that promise a complete return to the way things were before the pandemic risk coming across as tone deaf. Consider the Pop-Tarts campaign that celebrates fun—in the Now.
  • Use digital wisely to appeal to the digital generation. As Dick’s Sporting Goods shows, relying on TikTok is a smart play that will reach teens and inject a sense of fun that we don’t always associate with back-to-school.
  • Finally, even as you reach out to Gen Z for back-to-school, don’t neglect other demographics. Kohl’s wisely gives a tip of the hat to the parents who are helping to keep things stable during Covid—and beyond.

Contact True Interactive

Trying to figure out how to navigate this not-quite-post-Covid era in digital? Contact us. We can help.

Why Advertisers Love Baby Boomers

Why Advertisers Love Baby Boomers

Advertising

Baby Boomers are hot! While Millennials and Gen Z continue to capture love from marketers, brands are also reaching out to the Boomer audience. This post will take a closer look at why:

Baby Boomers Defined

Baby Boomers are the generation sandwiched between the so-called Silent Generation and Generation X. Roughly defined as the cohort born from 1946 to 1964 during the post-World War II baby boom, Boomers were shaped by post-WW II optimism, the cold war, and the seismic changes wrought by 1960s counterculture.

Boomers make up a large segment of the U.S. population. In fact, they are right behind Millennials in terms of size; according to 2019 stats published by Statista Research Department early this year, just under 70 million Baby Boomers live in the United States, compared to about 72 million Millennials. Furthermore, as Forbes points out, the Baby Boomer generation, at 40 percent market share, make up the largest piece of the consumer pie.

And they’ve got money to spend.

Why Boomers Matter to Brands

Craig Millon, the chief client officer of IPG’s Jack Morton Worldwide, reminds brands that while younger generations are a worthy target audience, the importance of Boomers should not be underestimated.

“A lot of people spent an insane amount of time focused on Millennials,” Millon says. “Boomers are an incredibly good, loyal, and wealthy segment of our population that probably do not get as much attention as they used to.”

And yet the Baby Boomer generation continues to manifest the values that have characterized them all along: this cohort is defined by a tendency to be hard workers who have spent wisely and saved. Many are still working full- or part-time, which means that their choices continue to have a powerful impact on the economy. In fact, Boomers “make up the only population group experiencing growth in the workforce.” As a relatively health-conscious generation, Baby Boomers are also poised to take advantage of advanced medical technology to live healthier and longer. As Forbes has noted, “Unlike their parents, who desired to relax during retirement, the baby boomer generation wants to get out and do all the things they’ve always dreamed of doing.”

How does this manifest in a world moving beyond pandemic-era lockdowns? The headline is this: Boomers are motivated to spend. Business Insider describes a generation that’s been vaccinated, is resuming travel, and with no young children at home, is eager to spend the money they saved during the past year. Research from ad EGC Group shows that Boomers are increasing their spend levels by 10-to-15 percent in 2021. And brands from Mercedes-Benz to candles maker Glasshouse Fragrances are taking note, increasing their outreach to this group by 30 to 40 percent.

Of course some advertisers might still be reluctant to divert precious resources to the Boomer cohort. Their logic — that resources need to go to reaching younger generations — is not uncommon. And yet marketing to Boomers can be a win/win. Baby Boomers not only have the spending power, they also stand to share their brand experiences with children and grandchildren.

“Give the boomer a reason to love your brand,” Steven Seghers, CEO of Hooray Agency, says. “The boomer generation brings other generations with them.”

Tips for Marketing to Baby Boomers

 How does a brand connect with the Baby Boomer audience? Some recommendations:

  • While Boomers are more tech-savvy than they are sometimes given credit for, make sure that your digital outreach addresses Boomer needs. Many Boomers wear glasses and have a harder time reading small text, for example. On your website, pay attention to font size, visual contrast, and button sizes, all of which an inform the usability of your site.
  • Finally, don’t jettison phone support options. Live chat is a popular support tool for Gen X, Millennials, and Gen Z , but many Boomers still prefer interactions where they can express themselves verbally — and go hear another human voice. Prominently displaying a phone number on your site (and including a link that can easily work on mobile so that users can make their call with one click) speaks volumes about your dedication to an easy, reliable consumer experience.

Contact True Interactive

Interested in making inroads with the powerful Boomer demographic? Contact us. We can help.

Photo by Marcus Aurelius from Pexels