Why Meta’s Lattice Architecture Matters

Why Meta’s Lattice Architecture Matters

Artificial Intelligence Meta

Meta continues to demonstrate resilience. In 2022, the company took at $10 billion hit to its bottom after Apple’s privacy controls diminished Meta’s ability to target users with advertising that relies on third-party cookies. Since then, Meta has been developing better ad products that help the company develop targeted ads via first-party data, or the information that customers share with Meta on its apps such as Facebook and Instagram. Meta recently announced a potential breakthrough with Meta Lattice, which uses AI to improve ad targeting.

What Is Meta Lattice?

Meta Lattice is a new model architecture developed by Meta AI that improves the performance and efficiency of Meta’s ads systems. Meta Lattice is a high-capacity architecture that allows the ads system to understand new concepts and relationships more broadly and deeply in data. Meta says this benefits advertisers through joint optimization of a large number of goals.

Meta Lattice is also capable of generalizing its learnings across domains and objectives. This means that it can be used to improve the performance of ads across a variety of apps, such as Facebook, Instagram, and WhatsApp. Meta also says that Lattice can be used to improve the performance of ads even as the way people use Meta’s products changes.

The Potential Impact of Meta Lattice

Here’s a good before/after way to demonstrate the impact of Lattice.

  • Before: Meta had segmented advertising data. Meta maintained distinct datasets for ads presented in feeds, stories, Facebook and Instagram video reels, and other formats. This was also true for objectives, as ads targeting conversion, traffic, and video views were kept separate.
  • Soon: Meta will unify all this information using AI. With Meta Lattice, the platform will decipher patterns that result in enhanced ad performance across various ad formats, objectives, and types. This unification presents Meta’s machine learning algorithms with a larger dataset for learning. According to Meta, this implies better predictions for identifying the most suitable audience for your advertisements, resulting in more conversions through your Facebook Ads Manager — if Lattice does its job.

Meta Lattice is still under development, but it has already shown results. Meta says that in one test, Lattice was able to improve the click-through rate of ads by 10 percent. Meta Lattice is expected to be used to improve the performance of Meta’s ads systems in the future.

Potential Benefits

Here are some of the potential benefits of Meta Lattice:

  • Improved performance: Meta Lattice is able to improve the performance of ads by understanding new concepts and relationships in data.
  • Improved efficiency: Meta Lattice is able to generalize its learnings across domains and objectives, which makes it more efficient to use.
  • Faster adaptability: Meta Lattice is able to adapt to the fast-evolving market landscape, which makes it more effective at delivering relevant ads to users.

It is important that advertisers understand how Meta is developing new ad products. For instance Meta’s Advantage+ ads provide performance marketers advancing ad targeting tools.

As these AI-based platforms evolve, they may become more significant drivers of response, which could help you target the right audience for your offerings without needing to manually set the parameters of each campaign. However, we caution against any advertiser turning over the keys to AI. Advertising campaigns require human supervision to ensure that they continue to meet your objectives. AI advertising tools require human oversight to ensure that its output is accurate, free of bias, and consistent with your brand voice, among other needs.

Contact True Interactive

To succeed in the ever-changing world of online advertising, contact True Interactive. Read about some of our client work here.

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How Google Is Transforming Advertising with AI

How Google Is Transforming Advertising with AI

Artificial Intelligence Google

The Big Tech firms continue to change the online advertising landscape with AI. For example, on May 23 at Google’s Marketing Live event, Google announced new ways that the company is incorporating AI into advertising online. Google has been integrating AI into advertising for quite some time, as we have blogged. Google’s latest announcements make AI an essential tool now for any advertiser that works with Google. Here are some highlights:

Simplifying Campaign Management through Conversational Interfaces

Google said that it is introducing a new, natural-language conversational experience within Google Ads. This feature is designed to streamline the process of creating campaigns and to simplify the management of search ads.

The feature works this way: an advertiser adds a preferred landing page from your website, and Google AI summarizes its content. From there, Google will generate a range of (presumably more relevant) elements for your campaign, including keywords, headlines, descriptions, images, and other assets. Before deploying the generated suggestions, you have the flexibility to review and make edits. And, you can engage in a conversation with Google AI to enhance your campaign’s performance.

In the near future, Google says it will enhance automatically created assets (ACA) for search ads, which use existing ad content and landing pages to generate headlines and descriptions.

ACA also applies generative AI to create and adapt search ads more effectively based on the specific context of a query. For instance, let’s say a user searches for “skin care for dry sensitive skin.” With the assistance of AI, Google can analyze the content from your landing page and existing ads to generate a headline that aligns even more closely with the user’s query, such as “Soothe Your Dry, Sensitive Skin.” Google says this approach improves the relevance of your ads while staying true to your brand identity.

Helping Advertisers with Performance Max

Performance Max is a goal-based campaign type that allows performance advertisers to access all of their Google Ads inventory from a single campaign. According to Google, advertisers who use Performance Max have experienced an average increase of over 18 percent in conversions, all while maintaining a similar cost per action. However, it must be noted that at True Interactive, we’ve not witnessed these kinds of returns with Performance Max and remain very cautious about its value. That said, to improve the capabilities of Performance Max, Google is introducing generative AI technology. Google says that this addition will make it easier for advertisers to create customized assets and expand their reach with just a few clicks. Google AI will learn about your brand and populate your campaign with relevant text and other assets. Moreover, Google will suggest unique and tailored images exclusively generated for your brand.

This feature will also be integrated into the new conversational experience within Google Ads.

Introducing Enhanced Ad Experiences through Generative AI

During Google’s recent conference for developers (Google I/O – which is separate from its May 23 marketing event), Google unveiled new capabilities in generative AI that will promise to change search. This feature, known as search generative experience (SGE), uses generative AI to share answers to queries in the form of complete “snapshots” of content instead of providing a few rich snippets and links to websites for more information. Search can unfold as a series of questions and follow-up questions that the searcher refines (similar to ChatGPT prompt).

Earlier, Google had demonstrated how ads would appear both above and below this immersive new experience. On May 23, Google said it will conduct extensive experimentation to integrate search and shopping ads into the AI-powered snapshot and conversational mode. Additionally, Google will explore ad formats native to SGE, using generative AI to create relevant and high-quality ads tailored to every step of the user’s search journey (although how well Google will do this remains to be seen).

For instance, let’s consider a scenario where someone is searching for “outdoor activities to do in Maui” and then further narrows down their search to include “activities for kids” and ‘surfing.” In this case, they may encounter a fully personalized ad from a travel brand promoting surfing lessons specifically designed for children.

When search ads are displayed, they will include ad labels, with the “Sponsored” label presented in bold black text. This ensures a clear distinction between ads and organic search results, prioritizing a user-centric approach.

Three Implications for Advertisers

We advise advertisers to embrace AI (there really is no choice now – Google is bringing AI to your ad campaigns whether you like it or not). But do so carefully.

1. We Need Visibility and Control

Given that this year’s event was focused on artificial intelligence and automation (as expected), I would argue that both things empower advertisers to deliver incremental results, yet we need to have at least some degree of control over these, and more importantly, we need visibility into performance so we can clearly see what is working and what is not (they shouldn’t be mutually exclusive) and adjust our strategy accordingly.

2. Be Careful with ACA

I mentioned earlier that Google is enhancing automatically created assets (ACA) for search ads, which use existing ad content and landing pages to generate headlines and descriptions.

Incorporating generative AI into ACAs can potentially improve the relevance of advertisements. By using data from other ads and landing pages to improve query matching, ads can become more dynamic and effective, provided you are comfortable with relinquishing control to Google’s AI. this technology holds the potential to significantly boost the relevance of your advertisements, yet it may not be the ideal choice for heavily regulated industries or brands that adhere strictly to compliance standards. By fully handing over control to AI, Google gets the final say in your ad’s content. It’s important to remember that advertisements are subject to FTC regulations, and with ACAs, you will not have assurance over the message that will be displayed.

3. Treat Performance Max with Caution

At True Interactive, we are not quite ready to call ourselves Performance Max enthusiasts considering the limited control advertisers have over these campaigns and lack of visibility into performance. Although we would certainly encourage everyone to try it (if they have the money to spare), we would also recommend exercising special caution, as this campaign may cannibalize traffic from other campaigns being run under the same ad account (such as Search Brand campaign), and therefore hurt the overall performance of Google Ads.

Contact True Interactive

At True Interactive, we advocate on behalf of our clients. We are monitoring these developments closely and assessing how to incorporate conversational AI. Contact us to learn how we can help you succeed in all forms of digital advertising.

Why Google’s Search Generative Experience Matters to Advertisers

Why Google’s Search Generative Experience Matters to Advertisers

Google

Google made its strongest commitment to AI to date at its annual developer conference, Google/IO. The company announced a number of changes to its core products as well as new capabilities powered by AI, especially generative AI. They include:

Bard Available for Everyone

Google’s Bard AI is a powerful tool that can be used for a variety of tasks, including browsing the internet, searching for information from photos, writing code, and working with other apps. Bard is available to everyone, and it does not require a waitlist.

Bard Plugins Are Here

Bard plugins are a new way to extend the capabilities of Bard. There are currently a number of plugins available, including plugins for OpenTable, Kayak, Spotify, Walmart, and Indeed. These plugins allow you to use Bard to do things like make restaurant reservations, book flights, create playlists, and order groceries.

Gmail Is AI-Powered

Google’s new “Help me write” feature in Gmail uses AI to help you write emails. Simply type in a one-line prompt, and AI will automatically generate the rest of the email for you. You can then refine the email as needed.

Google Photos Get a Dose of AI

The new “Magic Editor” feature uses AI to help you edit your photos. You can use Magic Editor to change the lighting, remove objects, and adjust your position in photos. Magic Editor makes it easy to edit your photos like a pro.

Search Gets an Upgrade with the Search Generative Experience

But perhaps the most significant change: the launch of a new search feature, search generative experience (SGE). SGE uses generative AI to share answers to queries in the form of complete “snapshots” of content instead of providing a few rich snippets and links to websites for more information. Search can unfold as a series of questions and follow-up questions that the searcher refines (similar to ChatGPT prompt).

At the event, Google’s vice president of of Search, Liz Reid, demonstrated SGE by searching for “why is sourdough bread still so popular?”. The search results appeared almost immediately, and above them was a rectangular orange section that pulsed and glowed with the phrase “Generative AI is experimental.”

After a few seconds, the glowing section was replaced by an AI-generated summary of the search results. The summary included several paragraphs about the taste of sourdough bread, its prebiotic abilities, and other factors that contribute to its popularity. To the right of the summary were three links to websites that Reid said “corroborated” the information in the summary.

On Google’s blog, Reid provided even more context. She shared the example of a searcher asking, “What’s better for a family with kids under 3 and a dog, bryce canyon or arches.” Normally, a searcher might break this one question down into smaller ones, sort through the information available, and start to piece things together themselves. With generative AI, search can do some of that heavy lifting for you.

When SGE becomes available, searchers will see an AI-powered snapshot of key information to consider, with links to dig deeper.

Google Search

Below this snapshot, you’ll see suggested next steps, including the ability to ask follow-up questions, like “How long to spend at Bryce Canyon with kids?” When you tap on these, it takes you to a new conversational mode, where you can ask Google more about the topic you’re exploring.

Context will be carried over from question to question, to help you more naturally continue your exploration. You’ll also find helpful jumping-off points to web content and a range of perspectives that you can dig into.

How Will Ads Work in SGE?

Google said that SGE will feature search ads from the start. Advertisers will not be able to opt out of showing ads on the new search experience, at least not initially. Google will be closely monitoring the performance of ad placements and experiences during this experimental phase.

SGE ads will be displayed in dedicated ad positions and slots, and will be labeled as “sponsored ads.” Google said it will continue to test and adapt ads so that they provide relevant and useful results for searchers.

Here are some additional details about how SGE ads will work:

  • Ads will be displayed in a variety of formats, including text, images, and videos.
  • Ads will be targeted based on a variety of factors, including the search query, the user’s interests, and the user’s location.
  • Ads will be subject to Google’s advertising policies, which are designed to ensure that ads are relevant, useful, and non-misleading.

SGE ads will be a “native part” of the new search experience. The company believes that ads can be a valuable tool for helping users find the information they need, and that SGE ads will be no exception. Here is a screenshot of ads in the desktop user experience of SGE:

Ads in Google Search

As Google Search evolves with the introduction of the SGE, it will be important to track how your ads perform in this new environment. However, as SGE is still in its experimental phase, you will not be able to immediately track how your ads perform differently in SGE versus the old Google Search.

The generative AI feature is still under development, but it has the potential to change the way people search for information online. By providing users with a concise and informative summary of the search results, the feature can help people find information quickly and easily. Only time will tell how SGE ads will be received by users. However, Google is confident that the new search experience will provide a more relevant and useful search experience for everyone.

Contact True Interactive

At True Interactive, we advocate on behalf of our clients. We are monitoring these developments closely and assessing how to incorporate conversational AI. Contact us to learn how we can help you succeed in all forms of digital advertising.

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Why Meta Reported a Strong First Quarter for 2023

Why Meta Reported a Strong First Quarter for 2023

Meta

Meta’s ad business is back on the upswing, and AI is a big reason. On April 26, Meta reported its first increase in sales in nearly a year because of an improvement in its advertising business. This happened because Meta’s short-form video feature, Reels, is gaining more engagement thanks to Meta’s use of AI to target Reels more carefully to its user base. More engagement means more ad revenue. 

What Meta Announced 

Meta reported revenue of $28.6 billion, up 3 percent from a year prior and ahead of expectations of nearly $27.7 billion, according to analysts surveyed by FactSet. That snapped a streak of three quarters in which Meta’s revenue had declined from the year prior (The drop was the only time that has occurred since the company went public in 2012.) The 3 percent increase is an improvement from the 4.5% drop in revenue that the company posted in the final quarter of 2022. This is a notable turnaround for a company that spent the better part of 2022 regrouping after Apple’s consumer privacy controls ate into Meta’s ad revenues.

In his formal comments on the quarter, CEO Mark Zuckerberg attributed the growth largely to the popularity of Reels, which is Meta’s answer to TikTok’s influential short-form videos. He said that Reels are growing quickly on both Facebook and Instagram.

“Reels also continue to become more social with people resharing Reels more than 2 billion times every day, doubling over the last six months,” he said. “Reels are also increasing overall app engagement and we believe that we’re gaining share in short-form video too.”

He also said that more than 3 billion people use at least one of Meta’s apps each day.

Meta daily active users

Zuckerberg attributed the uptake of Reels to the way AI makes more personalized Reels recommendations for Meta users to watch, which, in turn, encourages advertisers to create targeted ads.  

He observed, 

Our investment in recommendations and ranking systems has driven a lot of the results that we’re seeing today across our discovery engine, Reels, and ads. Along with surfacing content from friends and family, now more than 20% of content in your Facebook and Instagram feeds are recommended by AI from people, groups, or accounts that you don’t follow. Across all of Instagram, that’s about 40% of the content that you see. Since we launched Reels, AI recommendations have driven a more than 24% increase in time spent on Instagram.

Our AI work is also improving monetization. Reels monetization efficiency is up over 30% on Instagram and over 40% on Facebook quarter over quarter. Daily revenue from Advantage+ Shopping Campaigns is up 7x in the last six months.

Meta Advantage+ Shopping Campaigns, introduced in 2022, are automated shopping campaigns that use machine learning by dynamically serving your ads to audiences most likely to convert while better utilizing your advertising budget. The product eliminates manual ad creation steps and according to Meta, “automates up to 150 creative combinations at once.”

Why the Meta News Matters

This news matters for two reasons:

Meta’s growth amid a challenging economic climate is also good news for the entire digital advertising industry. It’s a sign that advertisers are willing to continue investing in their brands during economic uncertainty.

What Advertisers Should Do

  • Experiment with products such as Meta Advantage+ Shopping Campaigns to understand how AI is influencing the advertising landscape.
  • Be open to trying other new Meta ad opportunities depending on how you engage with your customers and prospects. For example, Mark Zuckerberg told investors on the April 26 earnings call that Meta is building out business messaging “as the next pillar of our business.” He noted that last quarter its click-to-message ads reached a $10 billion revenue run-rate. Since then, the number of businesses using our other business messaging service — paid messaging on WhatsApp — has grown by 40 percent quarter-over-quarter.

At True Interactive, we advocate for our clients that invest in Meta and other platforms. We will continue to monitor developments and adapt our ad strategies as needed.

Contact True Interactive

To succeed in the ever-changing world of online advertising, contact True Interactive. Read about some of our client work here.

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Google Accelerates AI-Driven Search

Google Accelerates AI-Driven Search

Google

The New York Times reported recently that Google is accelerating its efforts to rethink search with AI. For example, Google is using AI to better understand user intent, refine search queries, and deliver highly relevant results. And as we have blogged, Google continues to incorporate conversational AI into search via the Bard tool. This heightened level of personalization in search results and the incorporation of conversational AI will challenge businesses to, in turn, create more conversational and personal content – both paid and organic.

According to the New York Times, the new search experience “would learn what users want to know based on what they’re searching when they begin using it. And it would offer lists of preselected options for objects to buy, information to research, and more. It would also be more conversational — a bit like chatting with a helpful person.”

In addition, reinventing search “would keep ads in the mix of search results. Search queries that could lead to a financial transaction, such as buying shoes or booking a flight, for example, would still feature ads on their results pages.”

This is significant. Some technology/business watchers have speculated that conversational AI is a threat to Google Search. That’s because conversational AI responds to queries with a single answer that synthesizes information, which could upend how Google Search provides answers with links to information.

Currently Bard does not feature ads in its user interface, and ads generated $225 billion for Google in 2022. But Bard could incorporate ads – for instance, by providing links for more information along with ads; sponsored chatbot replies; and other ad interfaces that I am sure Google is dreaming up.

Simply put, Google is not going to toss out $225 billion in revenue.

Moreover, the AI-driven search engine prioritizes quality over quantity, encouraging businesses to invest in better content and optimize their websites for user experience. This shift will lead to a more competitive market where only the most relevant and high-quality content will thrive, pushing businesses to continuously innovate and adapt their online presence.

Google is trying to protect its core advertising business by making search more conversational and personal with AI. Businesses need to be ready. To be visible in Google’s world, enterprises will need to take content personalization to another level. For example, websites and Google Business Profiles will need AI to change their content rapidly and continuously based on dynamic search behavior just to keep up with AI-powered search. And say goodbye to boring chat interfaces. Chat is entering a new realm of personal, human-sounding user interfaces as AI takes hold.

Google has been changing search with AI for some time, but the rise of OpenAI’s ChatGPT conversational AI tool has accelerated those efforts. According to the New York Times, the AI push kicked into high gear when Samsung said it was considering replacing Google with Microsoft’s Bing as the default search engine on its devices. Switching to Bing could cost Google an estimated $3 billion in annual revenue if Samsung were to switch.

Alongside an overhaul, Google is also working on a number of fascinating side projects. As reported,

Other product ideas are in various stages of development. A tool called GIFI would use A.I. to generate images in Google Image results. Another tool, Tivoli Tutor, would teach users a new language through open-ended A.I. text conversations.

Yet another product, Searchalong, would let users ask a chatbot questions while surfing the web through Google’s Chrome browser. People might ask the chatbot for activities near an Airbnb rental, for example, and the A.I. would scan the page and the rest of the internet for a response.

At True Interactive, we advocate for our clients as we navigate the rapidly evolving world of advertising and content creation online. Follow our blog for more insight!

Contact True Interactive

To succeed with online advertising, contact True Interactive. Read about some of our client work here.

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Is Search Ready for Conversational AI?

Is Search Ready for Conversational AI?

Uncategorized

The brave new world of AI-powered search has hit a speed bump.

During the week of February 6, both Google and Microsoft announced they were developing new search capabilities that incorporate conversational AI, or chatbots that answer searchers’ queries with detailed, informative answers. This interface would provide an alternative to the search engines interface we are familiar with today, in which users need to click on to web links and read short snippets of content to find answers to their queries.

Microsoft said that its Bing search engine was using the same AI technology that powers the wildly popular ChatGPT chatbot created by OpenAI. (Microsoft has a multi-billion dollar investment in OpenAI.) Google said it was about to unveil Bard, a chatbot with similar AI-fueled capabilities. Bard was based on AI developed by Google for quite some time.

Both these Big Tech companies were responding to OpenAI releasing ChatGPT for public use on November 30, 2022. Since that date, ChatGPT had become the fastest-growing app in history.

Google didn’t outright release Bard – the company demo’d the product that week and said an independent party of reviewers was vetting the product before its ultimate public release. Microsoft started to make Bing’s chat interface available in limited preview mode.

At first, both companies received generally favorable attention for showing how rapidly two Big Tech companies could bring to market a new way to search. But then the problems began:

Definitely not a good look for conversational AI!

By February 16, things had gotten so bad that The Atlantic magazine was declaring “AI search is a disaster.”

In response, Microsoft said that these types of incidents are to be expected. Microsoft said, “The only way to improve a product like this, where the user experience is so much different than anything anyone has seen before, is to have people like you using the product and doing exactly what you all are doing. Your feedback about what you’re finding valuable and what you aren’t, and what your preferences are for how the product should behave, are so critical at this nascent stage of development.”

Microsoft also announced that it will begin limiting the number of conversations allowed per user with Bing’s new chatbot feature.

Meanwhile, Google has asked employees to improve Bard by rewriting answers for topics that employees know well – a human-in-the-loop approach in which people stay involved as supervisors of the development of AI products as well as the editing of AI-generated content.

So, what now?

Well, nothing really changes for businesses at the moment. Google has not rolled out Bard. Bing is still in preview mode. Clearly, there is work to be done. The bad press suffered by Google and Microsoft simply underscores how rapidly these companies are moving. From the standpoint of building public trust, it sure looks like they would have been better off taking more time before starting to take these products closer to market.

Conversational AI is coming to search. These products did not drop out of the sky. Sooner or later, this interface was coming. It happened too soon for Google and Microsoft to escape some reputational damage. But the big picture is that the industry is more aware now of how the search experience is evolving, warts and all.

As we’ve recommended in previous posts, we suggest that businesses watch the developments closely and experiment with conversational AI (as everyone is doing with ChatGPT right now). It is important to become familiar with the ways these tools function, including the way ChatGPT can generate content (known as generative AI). This is no time to ignore the phenomenon.

At True Interactive, we are staying in close contact with Google and Microsoft and will report developments as we learn about them.

Contact True Interactive

To succeed with online advertising, contact True Interactive. Read about some of our client work here.

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Is a ChatGPT Killer Coming from Google?

Is a ChatGPT Killer Coming from Google?

Artificial Intelligence Google

It looks like the AI arms race is heating up.

Google is expected to announce soon the launch of a competitor to ChatGPT, the generative AI tool that has shaken the technology and business world.

ChatGPT is the product of OpenAI, the company that produced Dall-E, which uses AI to create images. ChatGPT is one of many chatbots designed to respond to queries from people by providing richer, more detailed, and more human-sounding answers than their predecessors. The incredibly slick bot uses AI to do everything from write copy to answer search queries to write code.

Some technology/business watchers have speculated that ChatGPT is a threat to Google Search. That’s because ChatCPGT responds to queries with a single answer that synthesizes information, which could upend how Google Search provides answers with links to information. Moreover, OpenAI is receiving deep funding from Google competitor Microsoft, which is incorporating the tool in its products, including, reportedly, Bing Search.

Well, Google has not taken the rise of ChatGPT lightly. Google’s parent Alphabet announced its quarterly earnings recently, and Alphabet CEO Sundar Pichai said that Google is working on its own form of smart search. He said that “very soon people will be able to interact directly with our newest, most powerful language models as a companion to Search in experimental and innovative ways.”

Apparently “very soon” is almost here. On February 8, Google is hosting an event on YouTube, which will revolve around “using the power of AI to reimagine how people search for, explore and interact with information, making it more natural and intuitive than ever before to find what you need.”

Releasing an answer to ChatGPT is not far-fetched. Google has contended that it has been developing AI-powered search technology for quite some time but is not ready to share it publicly. Examples of Google’s AI-driven products include a chatbot language model called LaMDA (Language Model for Dialogue Applications), an image-generation AI called Imagen, and MusicLM, which translates text to music.

But when OpenAI seized the narrative about generative AI by releasing ChatGPT in November 2022, reportedly Google went into “Code Red” mode and began fast tracking the development of various AI products.

Google has reportedly asked employees to test potential ChatGPT competitors, including “Apprentice Bard,” which makes it possible ask questions and receive detailed answers similar to ChatGPT. Details about Apprentice Bard’s functionality were leaked to CNBC, which reported:

Apprentice Bard looks similar to ChatGPT: Employees can enter a question in a dialog box and get a text answer, then give feedback on the response. Based on several responses viewed by CNBC, Apprentice Bard’s answers can include recent events, a feature ChatGPT doesn’t have yet.

Meanwhile, recently it was reported that Google has invested $300 million in AI startup Anthropic, which is testing a rival to OpenAI’s ChatGPT. Anthropic’s language model assistant, Claude, hasn’t yet been released to the public, but the startup told Bloomberg it planned to expand access to the chatbot “in the coming months.”

One way or another, Google is gearing up to respond – although the impact of a chat-powered AI tool on Google’s paid search business remains unclear.

At True Interactive, we are following these developments closely. We already use Google’s AI-powered ad products. Based on our experiences with AI, we strongly advise that businesses experiment with these tools carefully.

We also recommend that businesses keep people involved in managing AI (or any technology). People are needed more than ever to ensure that AI does its job well. For instance, our experience has consistently shown that automated ads powered by AI underperform without people involved to monitor and modulate them when necessary. The same is true of generative AI. These tools sure sound confident when they present information, but they make mistakes, and they are notoriously biased. They are nowhere near the point of being self-sufficient.

We’ll follow the developments from Google and report back on our blog.

Contact True Interactive

To succeed in the ever-changing world of online advertising, contact True Interactive. Read about some of our client work here.